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System Status
  • Commerce API
    • Test and use cases
    • Roles and permissions
    • Sending API calls
  • Shopper APIs
    • Shopper basics
      • Common use cases
        • Creating a customer
        • Applying store credit
        • Private store workflow
        • Guest checkout
    • OAuth
      • Authentication
      • OAuth 2.0 APIs
      • Token
      • Access tokens
      • Session-aware access tokens
      • Authorizing a shopper
    • Shoppers
      • Managing shoppers
        • User management
        • Single sign-on (SSO)
        • Data validation
        • Bulk user management
        • Bulk user account export
      • Managing a shopper's account
      • Managing a shopper's address
      • Managing payment options
    • Product discovery
      • Categories
      • Products
      • Product variations
      • Pricing
      • Inventory status
      • Financing
      • Offers
        • Understanding offers
        • How to use point of promotions (POPs)
          • Retrieving all point of promotion offers for a specific product
          • Retrieving all offers for a specific point of promotion
        • How to use offers
      • Private stores
        • Managing private stores
        • Submitting an order for a private store
        • Useful APIs
      • Fulfillment
        • Electronic Fulfillment Service (OFI)
        • Digital rights
        • Digital rights revocation
        • Physical fulfillment
          • EDI X12 832 definition data elements
          • EDI X12 846 definition data elements
          • EDI X12 850 definition data elements
          • EDI X12 855 definition data elements
          • EDI X12 856 definition data elements
          • EDI X12 180-1 definition data elements
          • EDI X12 180-2 definition of data elements
          • EDI X12 180-3 definition of data elements
    • Cart
      • Applying a shopper to a cart
      • Getting the current cart
      • Creating or updating a cart
        • Adding a product to a cart
          • Gifting
        • Capturing the customer's IP address
        • Providing address information
        • Managing the shipping or billing address
        • Providing subscription information
        • Managing payment methods
        • Capturing the Terms of Sale (TOS) acceptance
      • Managing offers in a cart
        • Applying an offer
        • Applying a coupon or promo code
        • Getting all applied offers
        • Removing an applied offer
        • Removing eligible offers
        • Reconciling conflicting offers
        • Dynamic offers/personalization
          • Skipping Global Commerce merchandising offer arbitration
          • Triggering a promotional URL offer
          • Overriding a promotional URL offer discount
      • Pricing
        • Landed cost
          • Mixed cart support
          • Tax-included pretty price
      • Redirecting to a Digital River-hosted cart
      • Configuring taxes
        • Managing tax identifiers
      • Managing shipping options
        • Getting shipping options
        • Providing a shipping discount
      • Managing line items
      • Applying a price override
      • Managing payment sessions
      • Managing web checkout
      • Submitting a cart
        • Initiating a charge
        • Authorization declines
      • Resuming cart submission
      • HGOP2
    • Orders
      • Getting orders
      • Selling entities
      • Retrieving addresses from an order
      • Retrieving line items from an order
      • Order lookup
      • Returns
        • Initiate an authenticated session
        • Setting up returns in Global Commerce
        • Managing returns
    • Subscriptions
      • Retrieve the subscription
        • Getting all orders for a subscription
        • Getting a subscription's pending actions
        • Getting all subscriptions for a shopper
        • Getting a subscription by identifier
      • Update subscription at the next renewal
        • Changing the subscription renewal type
        • Changing the subscription renewal quantity
        • Adding or updating a perpetual unit price
        • Changing the subscription's payment option
        • Changing the subscription's payment source
      • Immediately change the subscription
        • Updating the subscription's shipping address
        • Updating a subscription's billing and shipping email address
        • Cancelling a subscription
      • Immediately apply a midterm subscription change
        • Reducing the subscription renewal quantity
  • Admin APIs
    • Admin basics
      • Available Admin API calls
    • Order management
      • Getting the order's details
      • Downloading the invoice
    • Offer management
    • Refund management
      • Authorization
      • Refund reason codes
      • Creating a satisfaction refund
      • Getting the available refunds for a specific order
      • Getting refunds for a specific order
      • Getting refunds available for a shopper's order
      • Getting the JSON schema for an order refund
      • Managing a refund for a delayed payment method
      • Refund error scenarios
    • Subscription management
      • Retrieve the subscription
        • Getting all orders for a subscription
        • Getting a subscription's pending actions
        • Getting all subscriptions for a shopper
        • Getting a subscription by identifier
      • Update the subscription at the next renewal
        • Changing the subscription renewal type
        • Changing the subscription renewal product
        • Changing the subscription renewal price
        • Changing the subscription renewal quantity
        • Adding or updating a perpetual unit price
        • Changing the subscription's payment option
        • Changing the subscription's payment source
      • Immediately change the subscription
        • Activating a subscription
        • Changing the subscription's external reference identifier
        • Updating a subscription's billing and shipping email address
        • Cancelling a subscription
        • Updating the subscription's expiration date
      • Immediately apply a midterm subscription change
        • Applying a midterm change with price override
        • Reducing the subscription renewal quantity
      • Subscription notifications
        • Updating the subscriber's email address
        • Card Account Updater
        • Sending a payment information change notification
        • Sending an expired credit card notification
        • Sending an invalid payment account notification
        • Sending a payment failure notification
        • Sending a subscription renewal reminder notification
        • Setting up subscription renewal reminders
        • Setting up trial subscription renewal reminders
        • Setting up marketing reminders
      • Using the Expired Card Optimizer
    • Customer management
      • Retrieving customer details
      • Requesting PII removal for a customer
    • Site management
      • Configuring authorized shipping and billing countries
      • Getting a site's authorized billing countries
      • Getting a site's authorized shipping countries
    • Product management
      • Getting started
      • Manage products (asynchronous API)
        • Creating or updating a product
        • Adding or updating a product variation
        • Deploying a product
        • Applying live changes
        • Retiring a product
        • Deleting a product variation
        • Deleting a base or individual product's locale
      • Retrieve products (synchronous API)
        • Getting a product by locale
        • Getting a product variation
        • Getting a product variation by locale
      • Get the task status for a product (synchronous API)
        • Getting the latest information on a product task
        • Retrieving the tasks for a specific product
        • Retrieving the tasks for products
      • Bulk operation
        • Asynchronous bulk operations
          • Creating products in bulk
          • Updating products in bulk
          • Deploying products in bulk
          • Deleting product variations in bulk
        • Bulk product upload (BPU)
        • Bulk Product Export (BPE)
          • Line-item level satisfaction refund
          • Order-level satisfaction refund
          • Auto-created line-item level return product
          • Line-item level return product
    • File management
      • Downloading a file
  • Payments
    • Payments solutions
      • Drop-in payments
        • How Drop-in payments work
        • Drop-in payments integration guide
      • DigitalRiver.js with Elements
        • Elements integration guide
        • Configuring payment methods
          • Configuring Afterpay
          • Configuring Alipay+ (cross-border)
          • Configuring Alipay (domestic)
          • Configuring Amazon Pay
          • Configuring Apple Pay
          • Configuring Bancontact
          • Configuring BLIK
          • Configuring Boleto
          • Configuring CCAvenue
          • Configuring Clearpay
          • Configuring Credit Cards
          • Configuring FPX Online Banking
          • Configuring Google Pay
          • Configuring iDEAL
          • Configuring Klarna
          • Configuring Konbini
          • Configuring Online Banking (IBP)
          • Configuring Online Banking (Korea Bank Transfer)
          • Configuring PayCo
          • Configuring PayPal
          • Configuring SEPA Direct Debit
          • Configuring Trustly
          • Configuring Wire Transfer
          • Common payment sources
          • Common payment objects
    • Supported payment methods
      • Afterpay
      • Alipay (domestic)
      • Alipay+ (cross-border)
      • Amazon Pay
      • Apple Pay
      • Bancontact
      • BLIK
      • Boleto
      • CCAvenue
      • Clearpay
      • Credit Cards
      • FPX Online Banking
      • Google Pay
      • iDEAL
      • Klarna
      • Konbini
      • Korea Bank Transfer (Online Banking)
      • Online Banking (IBP)
      • PayCo
      • PayPal
      • PayPal Billing Agreement
      • PayPal Credit
      • PayPal Pay in 3
      • PayPal Pay in 4
      • PayPal RatenZahlung (Installment Payment)
      • SEPA Direct Debit
      • Trustly
      • Wire Transfer
    • Source basics
      • Managing sources
      • Handling credit card sources
      • Retrieving sources
    • Building payment workflows
      • Flows by payment type
      • Handling redirect payment methods
    • PSD2 and SCA
    • Payment testing scenarios
      • Testing standard payment methods
      • Testing redirect payment methods
      • Testing receiver payment methods
      • Testing the CCAvenue payment method
  • Events
    • Events overview
    • Responding to events
    • Event types
      • Delayed payment event types
        • Delayed payment expired event
          • Boleto
          • Konbini
          • Wire Transfer
        • Delayed payment reminder event
          • Boleto
          • Konbini
          • Wire Transfer
      • Subscription event types
        • Subscription created event
        • Subscription updated event
        • Subscription action processed event
        • Subscription cancelled event
        • Subscription credit card expired event
        • Subscription payment information changed event
        • Subscription renewal reminder event
        • Subscription renewed event
        • Subscription trial converted event
        • Subscription trial renewal reminder event
        • Subscription payment failed event
      • Post-order event types
        • Invoice created event
        • Refund credit memo event
      • Inventory event types
        • Inventory out of stock event
        • Inventory source and management
        • Inventory self-managed updated event
        • Inventory fulfiller-managed updated event
      • Post-order Notification Integration Guide
    • Webhooks
      • Commerce API safelist
      • Searching for a webhook
      • Creating a webhook
      • Using webhooks
      • Editing a webhook
      • Turning webhooks on or off
      • Revealing a webhook's secret
      • Rotating a webhook's secret
      • Viewing the webhook details
      • Deleting a webhook
  • Developer Resources
    • Postman collection
    • Commerce API references
    • Shopper APIs reference
    • Admin APIs reference
    • DigitalRiver.js reference
      • Including DigitalRiver.js
      • Initializing DigitalRiver.js
      • DigitalRiver object
      • Elements
        • Amazon Pay element
        • Apple Pay elements
        • Google Pay elements
        • IBAN element
        • iDEAL element
        • Konbini elements
        • Compliance element
        • Offline refund element
        • Online Banking elements
        • Tax Identifier element
        • Delayed payment instructions element
        • PayPal elements
      • Guidelines for capturing payment details
      • Security
      • Digital River payment objects
      • Error types, codes, and objects
  • General resources
    • Global Commerce
    • Global Commerce
      • Company hierarchy
      • Categories
        • Getting a list of categories
      • Products
        • Product scenarios
        • Individual products
          • Creating an individual product
        • Base product with variants
          • Creating a base product with variants
        • Bundle offers
          • Creating a prorated bundle offer with a subscription
        • Product combination
          • Creating a product combination
        • Gifting
        • Inventory status
      • Customer service
        • Log a shopper's request to remove PII
      • Customers
        • Creating a customer
        • Digital River-maintained customer login
        • Client-maintained customer login
      • Transparent Commerce purchase flow
    • eCompass
    • eCompass documentation
    • Release notes
      • 2024
      • 2024 latest
      • 2023
      • 2022
      • 2021
      • 2020
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On this page
  • Bulk user management service details
  • Add users
  • Update users
  • Bulk user management service schemas

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  1. Shopper APIs
  2. Shoppers
  3. Managing shoppers

Bulk user management

Learn how to use the bulk user management service.

PreviousData validationNextBulk user account export

Last updated 11 months ago

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The Bulk User Management service provides a batch interface that third-party applications and other processes can use to manage Digital River-hosted user information in bulk. This service can be used to add, modify, or remove multiple users.

Bulk user management service details

Third-party applications and other processes can use a batch interface for the Bulk User Management service to manage Digital River-hosted user information in bulk.

A few points to remember:

  • BulkUserManagement performs a secure operation. Each operation requires a loginID and password before file processing begins.

  • A Bulk User Management file should not exceed 10,000 records per file for optimal performance.

  • You must configure Bulk User Management per site.

Supported Bulk User Management tasks include:

  • Activate users—Activate the existing users.

  • Inactivate users—Inactivate the existing active users.

  • Reset user password—Resets a user's password.

  • Get user information—Get information about the Digital River-hosted shoppers.

  • Add or update users—Add new users to or update existing users in the Digital River system. See and for more information.

  • Cancel subscriptions—Deactivate subscriptions for requisitions received in a request.

  • Activate subscriptions—Activate subscriptions for requisitions received in a request.

  • Modify the renewal date of subscriptions—The subscriptions will expire on the renewal date requested by the client. The renewal reminder notification will be sent to the shopper "n" (n=3, 4, or 5) days before the subscription expiration date. This "n" days prior to renewal reminder will be a product-level attribute.

Note: You can send this call at any time. It has no restrictions other than the restriction that you cannot set the renewal date earlier than the current date and make a call for a canceled or returned line item.

  • Modify renewal mechanism for a subscription (manual or auto)—Modify the subscription renewal process. The valid values are as follows:

    • Auto—Converts a subscription to auto-renewal.

    • Manual—Converts a subscription to manual renewal.

    • Inactive—Converts a subscription to inactive.

  • Cancel users' orders—Cancel the users' orders for the requisition or line item received in the request.

Note: You must supply the shopperKey for all Bulk User Management tasks.

Add users

Adding users to the system involves providing specific information to create a new user profile. This section outlines the minimum required fields and the structure needed to add users successfully. The information is categorized under parent elements with their respective child and grand-child elements, ensuring that all necessary details are captured accurately for each user.

The following table displays the minimum required fields when adding users.

Parent Element
Child and Grand-Child Elements

shopperKey

  • companyId

  • loginId

  • siteId

billingOptionToBeAddedOrUpdated

  • nickName

  • isDefault

  • billingOptionType

billingOptionToBeAddedOrUpdated

  • nickName

  • isDefault

  • address

    • city

    • countryA2

    • country

    • countryName

    • line1

    • postalCode

Note: The addressId is not required. The system generates the addressId for the new shopper.

Update users

When updating users, it's essential to provide specific key elements to ensure the system can accurately identify and modify the targeted user data. The following table outlines the minimum required fields for updating user details, including shopper keys and billing information. This structured approach allows for efficient and precise user management within the system.

The following table displays the minimum required fields when updating users.

Parent Element
Child and Grand-Child Elements

shopperKey

userId OR

(externalReferenceId AND siteId) OR

(externalReferenceId AND companyId) OR

(loginId AND siteId)

billingOptionToBeAddedOrUpdated

key

  • billingOptionId

nickName

isDefault

billingOptionType

billingOptionToBeDeleted

billingOptionID

addressBookEntiresToBeAddedOrUpdated

key

  • addressBookEntryID

nickName isDefaullt address

addressBookEntriesToBeDeleted

addressBookEntryID

Bulk user management service schemas

The Bulk User Management Service Schemas provide a comprehensive framework for efficiently managing large volumes of user data. These schemas are designed to handle bulk operations such as adding, updating, and deleting user details across various service versions. The following table outlines the available versions and links to their respective schema components, raw schemas, and sample XML files for easy integration and implementation.

Version
Schema Components Table
Raw Schema
Sample XML

7 (Current)

6

5

Add users
Update users
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