Refund reason codes

Learn how to use refund reason codes.

Reason codes are searchable alphanumeric strings of text that explain the reason for the refund. You can use standard Digital River reason codes or create a custom list of reason codes for this purpose and use the reason parameter to display this code in queries and responses.

A shopper can select a reason code that explains why they want a refund for the product. The reason codes in the request must match the reason codes configured for the API consumer’s site. The API consumer can map the description of the reason codes to the values they want to display to a shopper. API consumers can use Digital River's default reason codes or customize the reason codes to meet their specific needs. Contact your Digital River Representative if you want to customize your reason codes.

To view or configure standard Digital River reason codes and customized reason codes for your site, sign in to Global Commerce and follow the instructions in How to configure reason codes in the Global Commerce Help.

Standard refund reason codes

The following refund reason codes are available by default:

Reason Code	Description	Required/Optional
FRAUD	Fraud	Required
MISSING_ITEMS_FROM_ORDER	Missing Items From Order	Required
NEVER_RECEIVED	Never Received	Required
CANCELLED_BUT_SHIPPED	Cancelled But Shipped	Optional
CANT_DOWNLOAD	Cannot Download	Optional
CHARGEBACK_AVOIDANCE	DO NOT SELECT - System Initiated Chargeback Avoidance	Optional
CUSTOMER_ERROR	Customer Error	Optional
CUSTOMER_SATISFACTION_ISSUE	Customer Satisfaction Issue	Optional
DAMAGED_PRODUCT	Damaged Product	Optional
DELAYED_SHIPPING	Delayed Shipping	Optional
DUPLICATE_ORDER	Duplicate Order	Optional
FEE_CHARGED_INCORRECTLY	Fee Amount Charged Incorrectly	Optional
FEE_EXEMPT_CUSTOMER	Fee Exempt Customer	Optional
MATCH_PROMOTIONAL_PRICE	Match Promotional Price	Optional
ORDERED_WITHOUT_PERMISSION	Ordered Without Permission	Optional
ORDER_PROCESSING_ERROR	Order Processing Error	Optional
PHONE_ORDER_ERROR	Phone Order Error	Optional
PRODUCT_SHOULD_NOT_HAVE_FEE	Product Should Not Have a Fee	Optional
PRODUCT_TRIALWARE	Trialware	Optional
REFUSED_ORDER	Refused Order	Optional
TAX_EXEMPT	Tax Exempt	Optional
UNABLE_TO_SHIP_TO_COUNTRY	Unable To Ship To Country	Optional
UNDELIVERABLE_ADDRESS	Undeliverable Address	Optional
VENDOR_APPROVED_REFUND	Vendor Approved Refund	Optional
WRONG_PRODUCT	Wrong Product	Optional