Sending an invalid payment account notification

Understand why a shopper's invalid payment account triggers a notification.

This notification triggers when the partnering bank returns a "Contact Customer" message for stolen or lost cards or an “Account Closed” message for deactivated accounts. See Card Account Updater for more information. You need to contact the shopper to get updated information.

Notification trigger

The following Card Account Updater response codes from a reconciler job trigger this notification:

  • AccountClosed

  • Contact

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