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  • Commerce API
    • Test and use cases
    • Roles and permissions
    • Sending API calls
  • Shopper APIs
    • Shopper basics
      • Common use cases
        • Creating a customer
        • Applying store credit
        • Private store workflow
        • Guest checkout
    • OAuth
      • Authentication
      • OAuth 2.0 APIs
      • Token
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      • Session-aware access tokens
      • Authorizing a shopper
    • Shoppers
      • Managing shoppers
        • User management
        • Single sign-on (SSO)
        • Data validation
        • Bulk user management
        • Bulk user account export
      • Managing a shopper's account
      • Managing a shopper's address
      • Managing payment options
    • Product discovery
      • Categories
      • Products
      • Product variations
      • Pricing
      • Inventory status
      • Financing
      • Offers
        • Understanding offers
        • How to use point of promotions (POPs)
          • Retrieving all point of promotion offers for a specific product
          • Retrieving all offers for a specific point of promotion
        • How to use offers
      • Private stores
        • Managing private stores
        • Submitting an order for a private store
        • Useful APIs
      • Fulfillment
        • Electronic Fulfillment Service (OFI)
        • Digital rights
        • Digital rights revocation
        • Physical fulfillment
          • EDI X12 832 definition data elements
          • EDI X12 846 definition data elements
          • EDI X12 850 definition data elements
          • EDI X12 855 definition data elements
          • EDI X12 856 definition data elements
          • EDI X12 180-1 definition data elements
          • EDI X12 180-2 definition of data elements
          • EDI X12 180-3 definition of data elements
    • Cart
      • Applying a shopper to a cart
      • Getting the current cart
      • Creating or updating a cart
        • Adding a product to a cart
          • Gifting
        • Capturing the customer's IP address
        • Providing address information
        • Managing the shipping or billing address
        • Providing subscription information
        • Managing payment methods
        • Capturing the Terms of Sale (TOS) acceptance
      • Managing offers in a cart
        • Applying an offer
        • Applying a coupon or promo code
        • Getting all applied offers
        • Removing an applied offer
        • Removing eligible offers
        • Reconciling conflicting offers
        • Dynamic offers/personalization
          • Skipping Global Commerce merchandising offer arbitration
          • Triggering a promotional URL offer
          • Overriding a promotional URL offer discount
      • Pricing
        • Landed cost
          • Mixed cart support
          • Tax-included pretty price
      • Redirecting to a Digital River-hosted cart
      • Configuring taxes
        • Managing tax identifiers
      • Managing shipping options
        • Getting shipping options
        • Providing a shipping discount
      • Managing line items
      • Applying a price override
      • Managing payment sessions
      • Managing web checkout
      • Submitting a cart
        • Initiating a charge
        • Authorization declines
      • Resuming cart submission
      • HGOP2
    • Orders
      • Getting orders
      • Selling entities
      • Retrieving addresses from an order
      • Retrieving line items from an order
      • Order lookup
      • Returns
        • Initiate an authenticated session
        • Setting up returns in Global Commerce
        • Managing returns
    • Subscriptions
      • Retrieve the subscription
        • Getting all orders for a subscription
        • Getting a subscription's pending actions
        • Getting all subscriptions for a shopper
        • Getting a subscription by identifier
      • Update subscription at the next renewal
        • Changing the subscription renewal type
        • Changing the subscription renewal quantity
        • Adding or updating a perpetual unit price
        • Changing the subscription's payment option
        • Changing the subscription's payment source
      • Immediately change the subscription
        • Updating the subscription's shipping address
        • Updating a subscription's billing and shipping email address
        • Cancelling a subscription
      • Immediately apply a midterm subscription change
        • Reducing the subscription renewal quantity
  • Admin APIs
    • Admin basics
      • Available Admin API calls
    • Order management
      • Getting the order's details
      • Downloading the invoice
    • Offer management
    • Refund management
      • Authorization
      • Refund reason codes
      • Creating a satisfaction refund
      • Getting the available refunds for a specific order
      • Getting refunds for a specific order
      • Getting refunds available for a shopper's order
      • Getting the JSON schema for an order refund
      • Managing a refund for a delayed payment method
      • Refund error scenarios
    • Subscription management
      • Retrieve the subscription
        • Getting all orders for a subscription
        • Getting a subscription's pending actions
        • Getting all subscriptions for a shopper
        • Getting a subscription by identifier
      • Update the subscription at the next renewal
        • Changing the subscription renewal type
        • Changing the subscription renewal product
        • Changing the subscription renewal price
        • Changing the subscription renewal quantity
        • Adding or updating a perpetual unit price
        • Changing the subscription's payment option
        • Changing the subscription's payment source
      • Immediately change the subscription
        • Activating a subscription
        • Changing the subscription's external reference identifier
        • Updating a subscription's billing and shipping email address
        • Cancelling a subscription
        • Updating the subscription's expiration date
      • Immediately apply a midterm subscription change
        • Applying a midterm change with price override
        • Reducing the subscription renewal quantity
      • Subscription notifications
        • Updating the subscriber's email address
        • Card Account Updater
        • Sending a payment information change notification
        • Sending an expired credit card notification
        • Sending an invalid payment account notification
        • Sending a payment failure notification
        • Sending a subscription renewal reminder notification
        • Setting up subscription renewal reminders
        • Setting up trial subscription renewal reminders
        • Setting up marketing reminders
      • Using the Expired Card Optimizer
    • Customer management
      • Retrieving customer details
      • Requesting PII removal for a customer
    • Site management
      • Configuring authorized shipping and billing countries
      • Getting a site's authorized billing countries
      • Getting a site's authorized shipping countries
    • Product management
      • Getting started
      • Manage products (asynchronous API)
        • Creating or updating a product
        • Adding or updating a product variation
        • Deploying a product
        • Applying live changes
        • Retiring a product
        • Deleting a product variation
        • Deleting a base or individual product's locale
      • Retrieve products (synchronous API)
        • Getting a product by locale
        • Getting a product variation
        • Getting a product variation by locale
      • Get the task status for a product (synchronous API)
        • Getting the latest information on a product task
        • Retrieving the tasks for a specific product
        • Retrieving the tasks for products
      • Bulk operation
        • Asynchronous bulk operations
          • Creating products in bulk
          • Updating products in bulk
          • Deploying products in bulk
          • Deleting product variations in bulk
        • Bulk product upload (BPU)
        • Bulk Product Export (BPE)
          • Line-item level satisfaction refund
          • Order-level satisfaction refund
          • Auto-created line-item level return product
          • Line-item level return product
    • File management
      • Downloading a file
  • Payments
    • Payments solutions
      • Drop-in payments
        • How Drop-in payments work
        • Drop-in payments integration guide
      • DigitalRiver.js with Elements
        • Elements integration guide
        • Configuring payment methods
          • Configuring Afterpay
          • Configuring Alipay+ (cross-border)
          • Configuring Alipay (domestic)
          • Configuring Amazon Pay
          • Configuring Apple Pay
          • Configuring Bancontact
          • Configuring BLIK
          • Configuring Boleto
          • Configuring CCAvenue
          • Configuring Clearpay
          • Configuring Credit Cards
          • Configuring FPX Online Banking
          • Configuring Google Pay
          • Configuring iDEAL
          • Configuring Klarna
          • Configuring Konbini
          • Configuring Online Banking (IBP)
          • Configuring Online Banking (Korea Bank Transfer)
          • Configuring PayCo
          • Configuring PayPal
          • Configuring SEPA Direct Debit
          • Configuring Trustly
          • Configuring Wire Transfer
          • Common payment sources
          • Common payment objects
    • Supported payment methods
      • Afterpay
      • Alipay (domestic)
      • Alipay+ (cross-border)
      • Amazon Pay
      • Apple Pay
      • Bancontact
      • BLIK
      • Boleto
      • CCAvenue
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      • Credit Cards
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      • PayPal Credit
      • PayPal Pay in 3
      • PayPal Pay in 4
      • PayPal RatenZahlung (Installment Payment)
      • SEPA Direct Debit
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      • Wire Transfer
    • Source basics
      • Managing sources
      • Handling credit card sources
      • Retrieving sources
    • Building payment workflows
      • Flows by payment type
      • Handling redirect payment methods
    • PSD2 and SCA
    • Payment testing scenarios
      • Testing standard payment methods
      • Testing redirect payment methods
      • Testing receiver payment methods
      • Testing the CCAvenue payment method
  • Events
    • Events overview
    • Responding to events
    • Event types
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        • Delayed payment expired event
          • Boleto
          • Konbini
          • Wire Transfer
        • Delayed payment reminder event
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          • Wire Transfer
      • Subscription event types
        • Subscription created event
        • Subscription updated event
        • Subscription action processed event
        • Subscription cancelled event
        • Subscription credit card expired event
        • Subscription payment information changed event
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        • Subscription renewed event
        • Subscription trial converted event
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        • Subscription payment failed event
      • Post-order event types
        • Invoice created event
        • Refund credit memo event
      • Inventory event types
        • Inventory out of stock event
        • Inventory source and management
        • Inventory self-managed updated event
        • Inventory fulfiller-managed updated event
      • Post-order Notification Integration Guide
    • Webhooks
      • Commerce API safelist
      • Searching for a webhook
      • Creating a webhook
      • Using webhooks
      • Editing a webhook
      • Turning webhooks on or off
      • Revealing a webhook's secret
      • Rotating a webhook's secret
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      • Deleting a webhook
  • Developer Resources
    • Postman collection
    • Commerce API references
    • Shopper APIs reference
    • Admin APIs reference
    • DigitalRiver.js reference
      • Including DigitalRiver.js
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      • DigitalRiver object
      • Elements
        • Amazon Pay element
        • Apple Pay elements
        • Google Pay elements
        • IBAN element
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        • Compliance element
        • Offline refund element
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        • Tax Identifier element
        • Delayed payment instructions element
        • PayPal elements
      • Guidelines for capturing payment details
      • Security
      • Digital River payment objects
      • Error types, codes, and objects
  • General resources
    • Global Commerce
    • Global Commerce
      • Company hierarchy
      • Categories
        • Getting a list of categories
      • Products
        • Product scenarios
        • Individual products
          • Creating an individual product
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          • Creating a base product with variants
        • Bundle offers
          • Creating a prorated bundle offer with a subscription
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          • Creating a product combination
        • Gifting
        • Inventory status
      • Customer service
        • Log a shopper's request to remove PII
      • Customers
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      • Transparent Commerce purchase flow
    • eCompass
    • eCompass documentation
    • Release notes
      • 2024
      • 2024 latest
      • 2023
      • 2022
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  1. Shopper APIs
  2. Cart
  3. Managing shipping options

Providing a shipping discount

Learn how to provide a shipping discount.

PreviousGetting shipping optionsNextManaging line items

Last updated 1 year ago

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You can apply a shipping discount to a customer's order. When you apply a shipping discount, it reduces the cost of the shipping rate for the customer.

You can display the shipping discount in the cart and the order summary. The cart shows the discounted amount for the Shipping value.

In the order summary, the original shipping rate will appear with a strikethrough next to the discounted rate following each shipping method. This allows the customer to see the shipping discount applied to the order.

Creating a shipping discount offer

To create a shipping discount offer for an order:

You need the Merchandising Manager and Merchandising Discount Manager role in Global Commerce to perform this task.

  1. Select Marketing, select Offers and Programs, and then click Create Offer. The Type step on the Create Offer page appears.

  2. Type the name of the offer in the Name field and provide a description of the offer in the Description field.

  3. Type the identifier for the offer in the External Reference Offer ID field. You can use any combination of numbers and letters. This identifier is used to cross-reference an offer between Global Commerce and your external marketing application.

  4. Under Expiration, select the start and end date options you want to use and enter a start and end date if required.

  5. Click Next. The Behavior step appears.

    • Optional. Select the Limit Total Usage check box if you want to restrict the total usage of the offer in your store, and specify the total number of uses per offer in your store.

    • Choose the Allow Offer on All Locales or the Restrict Offer to Specific Locales option.

  6. Click Next. The Products and Pricing step or Pricing step appears.

  7. Click Next. The Display Content step appears.

  8. Click Next. The Review step appears.

  9. Use the Review step to view the summary of the offer you just created. Based on your review, choose one of the following options:

    • To change the offer, click Previous until you see the information you want to edit and apply your changes.

    • To create a coupon code offer, click Finish, click Yes when prompted to add coupon codes, and then complete the fields to add the coupon codes.

    • When you are satisfied with the offer setup, click Finish to complete the offer. A message appears asking you if you want to deploy the offer now. Click OK to create and deploy the offer or click Cancel to create the offer. You can deploy the offer when you want it to appear on your site. Shoppers will not see the offer on your site until you deploy the offer.

Once you complete the Create Offer wizard and save an offer, you cannot change the type.

Sign in to .

Under Type, from the options under Shipping Cost Discount and select the shipping offer type from the associated dropdown list.

Under Trigger, for the shipping discount from the list.

Under :

Under , select the check boxes that apply to your subscription product.

Under , select one of the marketing options from the Marketing Channel Type dropdown list.

Complete the fields in the Products and Pricing step or Pricing step. See for more information on the panes and fields.

Complete the fields in the Display Content step. See for more information on the panes and fields.

Global Commerce
choose the type of shipping discount
choose the trigger type
Offer Controls
Subscription Controls
Offer Tracking
Associating products and pricing with the offer
Configuring the offer's content