Inventory self-managed updated event

Understand the inventory self-managed update event.

The inventory.self_managed_updated event is an essential webhook for eCommerce platforms and merchants who handle their inventory. It is triggered whenever there are changes to the stock levels that the merchants manage directly. This event is a backbone for real-time inventory management, ensuring that product listings are always up-to-date with the latest stock information. By providing detailed insights into stock adjustments, the inventory.self_managed_updated event helps enhance inventory accuracy, facilitating better inventory reporting, and supporting strategic decisions regarding stock replenishment.

The inventory.self_managed_updated event is triggered when there are updates to the inventory levels directly managed by merchants. This event plays a crucial role in keeping track of stock availability changes for products handled by the merchant. It enables timely updates to product listings, enhances inventory reporting, and aids in making informed decisions for stock replenishment.

See Getting started with webhooks in Commerce API for instructions on configuring the webhook events and Inventory source and management for a comparison of inventory self-manged updated and inventory fulfiller-managed updated events.

The inventory.self_managed_updated event seamlessly integrates with other parts of the eCommerce system, including sales channels and fulfillment processes, in several key ways:

Benefits of a self-managed inventory system

Self-managed inventory systems, such as the one encapsulated by the inventory.self_managed_updated event, offer several key advantages for eCommerce operations:

  • Real-time inventory tracking: Ensures stock levels are updated across sales channels immediately when changes occur, enhancing accuracy and customer trust.

  • Enhanced customer experience: Customers benefit from seeing real-time stock availability, which aids in their decision-making process and reduces the likelihood of customer dissatisfaction from overselling.

  • Efficient stock allocation: The system dynamically allocates inventory to orders based on real-time and anticipated stock levels, optimizing inventory use and minimizing the risk of fulfillment delays.

  • Informed replenishment planning: By providing detailed insights into stock adjustments, merchants can make data-driven decisions on when to replenish items, ensuring popular or fast-selling items remain stocked.

  • Streamlined fulfillment coordination: Through attributes like fulfiller, the system facilitates better coordination between inventory management processes and fulfillment partners.

  • Flexible sales strategy: The allowBackOrder attribute allows merchants to control their sales strategy for out-of-stock items, offering the flexibility to backorder products. This can help maintain sales momentum and customer satisfaction despite low inventory.

By integrating these features, a self-managed inventory system contributes significantly to maintaining coherence across various operational aspects of an eCommerce business and enhancing overall efficiency.

Key attributes

Consider the following payload details for integration context:

    "type": "inventory.self_managed_updated",
    "data": {
        "object": {
            "fulfiller": "DR globalTech",
            "allowBackOrder": false
  • Fulfiller integration: The fulfiller attribute specifies the entity responsible for fulfilling the product, allowing for streamlined coordination between inventory management and order fulfillment systems.

  • Backorder policy: The allowBackOrder boolean indicates whether an item can be ordered when it's out of stock, directly influencing sales channel presentation and fulfillment strategies.

Through these integrations, the inventory.self_managed_updated event plays a pivotal role in maintaining operational coherence and enhancing the end-to-end efficiency of eCommerce operations.

  • id: A unique identifier for the event.

  • type: Specifies the event type, in this case, inventory.self_managed_updated.

  • data: Contains the update details, including:

    • object: Provides specific information about the inventory update (e.g., quantity, timestamp, product information, event type, part number, fulfiller, backorder availability, and management type).

    • previousAttributes: Displays the inventory attributes before the update.

  • liveMode: Indicates whether the event was triggered in a live environment.

  • createdTime: The timestamp at which the event was created.

This event assists merchants in maintaining accuracy and efficiency in their inventory management processes.

    "id": "daee8406-0d87-4c42-aced-18c6fa74584d",
    "type": "inventory.self_managed_updated",
    "data": {
        "object": {
            "quantity": 1,
            "timestamp": "2024-02-06T03:07:00.384Z",
            "products": [
                    "externalReferenceId": null,
                    "productId": "15116720197"
            "eventType": "inventory.self_managed_updated",
            "partNumber": "CCC",
            "fulfiller": "DR globalTech",
            "allowBackOrder": false,
            "inventoryManagement": "Self Managed"
        "previousAttributes": {
            "quantity": 0
    "liveMode": false,
    "createdTime": "2024-02-06T09:07:01.726302Z"

See the Creating a webhook section for instructions on creating the webhook.

inventory.self_managed_updated use case

If you use Global Commerce's self-managed inventory, inventory.self_managed_updated is triggered when you update inventory from 2 to 50. The following image displays the payload for this webhook event.

Manually set inventory to 0 use case

There are several reasons why you might want to set the inventory to 0 manually:

  1. Out of stock: If the item is temporarily or permanently unavailable, setting the inventory to 0 prevents customers from ordering it.

  2. Seasonal or discontinued products: For seasonal items not currently available or products that have been discontinued.

  3. Inventory reset: When doing an inventory count or audit, it might be simpler to reset the count to 0 and build it back up as you verify stock.

  4. Error correction: If there was a mistake in the inventory count, setting it to 0 can be a step in correcting the inventory level.

  5. Platform synchronization: To synchronize inventory across various sales channels, ensuring they reflect the same availability.

If you want to set the inventory to 0, use Global Commerce's self-managed inventory, inventory.self_managed_updated, or fulfiller-managed inventory, inventory.fulfiller_managed_updated.

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