Gifting
Learn how to mark a product as a gift and send it to a recipient from a Global Commerce-hosted checkout page.
Gifting allows customers to buy products as gifts for others. This feature restricts gift orders to one recipient per order, requiring the shopper to select the gift checkbox that appears during checkout and enter recipient details such as name, address, and email address during checkout. The purchaser can also enter a personal message.
Prerequisite: To enable gifting for physical and digital products, activate Gift Messaging in Global Commerce. After enabling, select the Gift checkbox in Product Options when creating an individual product.
The following instructions explain how to send a gift from a Global Commerce-hosted Checkout page.
Digital gift
Digital gifts offer a convenient and modern way to give a present to friends and family. By purchasing a digital product as a gift, the shopper can quickly send it via email, making it an excellent option for last-minute presents or sending to recipients in different locations. The process involves selecting the gift option, providing the recipient's details, and optionally including a personal message. The recipient will receive an email notification containing the gift and redemption instructions, ensuring a seamless and delightful experience.
When a shopper purchases a digital gift, they must:
Select the Send as a gift checkbox to replace the shipping block with the gift information.
Enter the recipient's first and last name and email address.
The shopper can also choose to enter a personal message. The recipient will receive an email notification with redemption details, excluding pricing information.
When the shopper submits the order, they will see their billing information, payment method, order information, and the gift recipient's information.
When creating the checkout page for a digital product, it is recommended that an optional prompt asks the customer to specify if the digital product will be used in a different location (country and city). This will help the tax engine calculate the tax accurately.
Both purchaser and recipient receive email notifications. The purchaser will receive an email stating that an email with redemption details has been sent to the recipient.
The recipient will receive an email notification with redemption details, possibly including a personal message and excluding pricing information.
Physical or mixed gift
When purchasing gifts, it's important to differentiate between digital and physical items. Physical gifts include any tangible product bought with the intention of gifting. Mixed gifts involve a combination of physical items and digital elements. Providing accurate shipping information for physical and mixed gifts is crucial to facilitating proper delivery and tax calculation. This section outlines the necessary steps and considerations for handling these types of gifts within Commerce API.
Physical gifts are tangible items purchased as presents for others. When a shopper buys a physical gift, they must:
Select the Shipping address is different than billing checkbox to display the shipping block. Enter the recipient's first and last name, email address, and shipping address to ensure proper delivery. Commerce API uses this address for shipping and tax purposes.
Clear the Shipping address is different than billing checkbox.
Select the Send as a gift checkbox to replace the shipping block with the gift information. The shopper can also choose to enter a personal message. The recipient will receive an email notification with redemption details, excluding pricing information.
Refunds and returns
Gift recipients or purchasers can request a refund or return for any product in an order marked as a gift, similar to any other product in the store. When the recipient or the purchaser initiates a refund or return, the system will send an appropriate email detailing any necessary actions to complete the process to either the recipient or the purchaser.
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