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System Status
  • Commerce API
    • Test and use cases
    • Roles and permissions
    • Sending API calls
  • Shopper APIs
    • Shopper basics
      • Common use cases
        • Creating a customer
        • Applying store credit
        • Private store workflow
        • Guest checkout
    • OAuth
      • Authentication
      • OAuth 2.0 APIs
      • Token
      • Access tokens
      • Session-aware access tokens
      • Authorizing a shopper
    • Shoppers
      • Managing shoppers
        • User management
        • Single sign-on (SSO)
        • Data validation
        • Bulk user management
        • Bulk user account export
      • Managing a shopper's account
      • Managing a shopper's address
      • Managing payment options
    • Product discovery
      • Categories
      • Products
      • Product variations
      • Pricing
      • Inventory status
      • Financing
      • Offers
        • Understanding offers
        • How to use point of promotions (POPs)
          • Retrieving all point of promotion offers for a specific product
          • Retrieving all offers for a specific point of promotion
        • How to use offers
      • Private stores
        • Managing private stores
        • Submitting an order for a private store
        • Useful APIs
      • Fulfillment
        • Electronic Fulfillment Service (OFI)
        • Digital rights
        • Digital rights revocation
        • Physical fulfillment
          • EDI X12 832 definition data elements
          • EDI X12 846 definition data elements
          • EDI X12 850 definition data elements
          • EDI X12 855 definition data elements
          • EDI X12 856 definition data elements
          • EDI X12 180-1 definition data elements
          • EDI X12 180-2 definition of data elements
          • EDI X12 180-3 definition of data elements
    • Cart
      • Applying a shopper to a cart
      • Getting the current cart
      • Creating or updating a cart
        • Adding a product to a cart
          • Gifting
        • Capturing the customer's IP address
        • Providing address information
        • Managing the shipping or billing address
        • Providing subscription information
        • Managing payment methods
        • Capturing the Terms of Sale (TOS) acceptance
      • Managing offers in a cart
        • Applying an offer
        • Applying a coupon or promo code
        • Getting all applied offers
        • Removing an applied offer
        • Removing eligible offers
        • Reconciling conflicting offers
        • Dynamic offers/personalization
          • Skipping Global Commerce merchandising offer arbitration
          • Triggering a promotional URL offer
          • Overriding a promotional URL offer discount
      • Pricing
        • Landed cost
          • Mixed cart support
          • Tax-included pretty price
      • Redirecting to a Digital River-hosted cart
      • Configuring taxes
        • Managing tax identifiers
      • Managing shipping options
        • Getting shipping options
        • Providing a shipping discount
      • Managing line items
      • Applying a price override
      • Managing payment sessions
      • Managing web checkout
      • Submitting a cart
        • Initiating a charge
        • Authorization declines
      • Resuming cart submission
      • HGOP2
    • Orders
      • Getting orders
      • Selling entities
      • Retrieving addresses from an order
      • Retrieving line items from an order
      • Order lookup
      • Returns
        • Initiate an authenticated session
        • Setting up returns in Global Commerce
        • Managing returns
    • Subscriptions
      • Retrieve the subscription
        • Getting all orders for a subscription
        • Getting a subscription's pending actions
        • Getting all subscriptions for a shopper
        • Getting a subscription by identifier
      • Update subscription at the next renewal
        • Changing the subscription renewal type
        • Changing the subscription renewal quantity
        • Adding or updating a perpetual unit price
        • Changing the subscription's payment option
        • Changing the subscription's payment source
      • Immediately change the subscription
        • Updating the subscription's shipping address
        • Updating a subscription's billing and shipping email address
        • Cancelling a subscription
      • Immediately apply a midterm subscription change
        • Reducing the subscription renewal quantity
  • Admin APIs
    • Admin basics
      • Available Admin API calls
    • Order management
      • Getting the order's details
      • Downloading the invoice
    • Offer management
    • Refund management
      • Authorization
      • Refund reason codes
      • Creating a satisfaction refund
      • Getting the available refunds for a specific order
      • Getting refunds for a specific order
      • Getting refunds available for a shopper's order
      • Getting the JSON schema for an order refund
      • Managing a refund for a delayed payment method
      • Refund error scenarios
    • Subscription management
      • Retrieve the subscription
        • Getting all orders for a subscription
        • Getting a subscription's pending actions
        • Getting all subscriptions for a shopper
        • Getting a subscription by identifier
      • Update the subscription at the next renewal
        • Changing the subscription renewal type
        • Changing the subscription renewal product
        • Changing the subscription renewal price
        • Changing the subscription renewal quantity
        • Adding or updating a perpetual unit price
        • Changing the subscription's payment option
        • Changing the subscription's payment source
      • Immediately change the subscription
        • Activating a subscription
        • Changing the subscription's external reference identifier
        • Updating a subscription's billing and shipping email address
        • Cancelling a subscription
        • Updating the subscription's expiration date
      • Immediately apply a midterm subscription change
        • Applying a midterm change with price override
        • Reducing the subscription renewal quantity
      • Subscription notifications
        • Updating the subscriber's email address
        • Card Account Updater
        • Sending a payment information change notification
        • Sending an expired credit card notification
        • Sending an invalid payment account notification
        • Sending a payment failure notification
        • Sending a subscription renewal reminder notification
        • Setting up subscription renewal reminders
        • Setting up trial subscription renewal reminders
        • Setting up marketing reminders
      • Using the Expired Card Optimizer
    • Customer management
      • Retrieving customer details
      • Requesting PII removal for a customer
    • Site management
      • Configuring authorized shipping and billing countries
      • Getting a site's authorized billing countries
      • Getting a site's authorized shipping countries
    • Product management
      • Getting started
      • Manage products (asynchronous API)
        • Creating or updating a product
        • Adding or updating a product variation
        • Deploying a product
        • Applying live changes
        • Retiring a product
        • Deleting a product variation
        • Deleting a base or individual product's locale
      • Retrieve products (synchronous API)
        • Getting a product by locale
        • Getting a product variation
        • Getting a product variation by locale
      • Get the task status for a product (synchronous API)
        • Getting the latest information on a product task
        • Retrieving the tasks for a specific product
        • Retrieving the tasks for products
      • Bulk operation
        • Asynchronous bulk operations
          • Creating products in bulk
          • Updating products in bulk
          • Deploying products in bulk
          • Deleting product variations in bulk
        • Bulk product upload (BPU)
        • Bulk Product Export (BPE)
          • Line-item level satisfaction refund
          • Order-level satisfaction refund
          • Auto-created line-item level return product
          • Line-item level return product
    • File management
      • Downloading a file
  • Payments
    • Payments solutions
      • Drop-in payments
        • How Drop-in payments work
        • Drop-in payments integration guide
      • DigitalRiver.js with Elements
        • Elements integration guide
        • Configuring payment methods
          • Configuring Afterpay
          • Configuring Alipay+ (cross-border)
          • Configuring Alipay (domestic)
          • Configuring Amazon Pay
          • Configuring Apple Pay
          • Configuring Bancontact
          • Configuring BLIK
          • Configuring Boleto
          • Configuring CCAvenue
          • Configuring Clearpay
          • Configuring Credit Cards
          • Configuring FPX Online Banking
          • Configuring Google Pay
          • Configuring iDEAL
          • Configuring Klarna
          • Configuring Konbini
          • Configuring Online Banking (IBP)
          • Configuring Online Banking (Korea Bank Transfer)
          • Configuring PayCo
          • Configuring PayPal
          • Configuring SEPA Direct Debit
          • Configuring Trustly
          • Configuring Wire Transfer
          • Common payment sources
          • Common payment objects
    • Supported payment methods
      • Afterpay
      • Alipay (domestic)
      • Alipay+ (cross-border)
      • Amazon Pay
      • Apple Pay
      • Bancontact
      • BLIK
      • Boleto
      • CCAvenue
      • Clearpay
      • Credit Cards
      • FPX Online Banking
      • Google Pay
      • iDEAL
      • Klarna
      • Konbini
      • Korea Bank Transfer (Online Banking)
      • Online Banking (IBP)
      • PayCo
      • PayPal
      • PayPal Billing Agreement
      • PayPal Credit
      • PayPal Pay in 3
      • PayPal Pay in 4
      • PayPal RatenZahlung (Installment Payment)
      • SEPA Direct Debit
      • Trustly
      • Wire Transfer
    • Source basics
      • Managing sources
      • Handling credit card sources
      • Retrieving sources
    • Building payment workflows
      • Flows by payment type
      • Handling redirect payment methods
    • PSD2 and SCA
    • Payment testing scenarios
      • Testing standard payment methods
      • Testing redirect payment methods
      • Testing receiver payment methods
      • Testing the CCAvenue payment method
  • Events
    • Events overview
    • Responding to events
    • Event types
      • Delayed payment event types
        • Delayed payment expired event
          • Boleto
          • Konbini
          • Wire Transfer
        • Delayed payment reminder event
          • Boleto
          • Konbini
          • Wire Transfer
      • Subscription event types
        • Subscription created event
        • Subscription updated event
        • Subscription action processed event
        • Subscription cancelled event
        • Subscription credit card expired event
        • Subscription payment information changed event
        • Subscription renewal reminder event
        • Subscription renewed event
        • Subscription trial converted event
        • Subscription trial renewal reminder event
        • Subscription payment failed event
      • Post-order event types
        • Invoice created event
        • Refund credit memo event
      • Inventory event types
        • Inventory out of stock event
        • Inventory source and management
        • Inventory self-managed updated event
        • Inventory fulfiller-managed updated event
      • Post-order Notification Integration Guide
    • Webhooks
      • Commerce API safelist
      • Searching for a webhook
      • Creating a webhook
      • Using webhooks
      • Editing a webhook
      • Turning webhooks on or off
      • Revealing a webhook's secret
      • Rotating a webhook's secret
      • Viewing the webhook details
      • Deleting a webhook
  • Developer Resources
    • Postman collection
    • Commerce API references
    • Shopper APIs reference
    • Admin APIs reference
    • DigitalRiver.js reference
      • Including DigitalRiver.js
      • Initializing DigitalRiver.js
      • DigitalRiver object
      • Elements
        • Amazon Pay element
        • Apple Pay elements
        • Google Pay elements
        • IBAN element
        • iDEAL element
        • Konbini elements
        • Compliance element
        • Offline refund element
        • Online Banking elements
        • Tax Identifier element
        • Delayed payment instructions element
        • PayPal elements
      • Guidelines for capturing payment details
      • Security
      • Digital River payment objects
      • Error types, codes, and objects
  • General resources
    • Global Commerce
    • Global Commerce
      • Company hierarchy
      • Categories
        • Getting a list of categories
      • Products
        • Product scenarios
        • Individual products
          • Creating an individual product
        • Base product with variants
          • Creating a base product with variants
        • Bundle offers
          • Creating a prorated bundle offer with a subscription
        • Product combination
          • Creating a product combination
        • Gifting
        • Inventory status
      • Customer service
        • Log a shopper's request to remove PII
      • Customers
        • Creating a customer
        • Digital River-maintained customer login
        • Client-maintained customer login
      • Transparent Commerce purchase flow
    • eCompass
    • eCompass documentation
    • Release notes
      • 2024
      • 2024 latest
      • 2023
      • 2022
      • 2021
      • 2020
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On this page
  • Getting started with webhooks in Commerce API
  • 1. Request Webhook Service activation
  • 2. Identify necessary events
  • 3. Set up webhook subscriptions
  • 4. Handle webhook notifications
  • 5. Test and validate

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  1. Events

Responding to events

Learn how to create and manage events and webhooks.

PreviousEvents overviewNextEvent types

Last updated 1 year ago

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Whenever specific actions or changes occur, such as an automatic renewal reminder for a subscription or inventory levels being updated, the Digital River sends notifications to your application through webhooks. By effectively responding to these events, you can automate processes, synchronize your store data, and enhance the overall customer experience. This section will guide you on how to set up and manage your responses to various store events using the Commerce API.

Webhook events are specific actions or changes in your online store system that you can subscribe to using the Commerce API. When such an event occurs, it triggers a notification sent to your application through a webhook. This enables your application to react in real-time to changes or activities within your store, such as delayed payment reminders, subscription updates, or renewal reminders. Examples of webhook events include subscription_created, subscription.updated, or subscription.payment_failed. By subscribing to relevant webhook events, you can ensure your application stays in sync with your online store, improving operational efficiency and customer experience.

The Commerce API allows you to create and manage events and webhooks. You can use webhooks to subscribe to these events and receive notifications when they occur.

Resource
Description

Represents an event in your online store.

Represents a specific webhook.

Getting started with webhooks in Commerce API

By carefully configuring and managing your endpoint, you ensure seamless communication with the Digital River Commerce API, allowing your application to react promptly to various store events.

Follow the detailed guide below to configure webhooks for your application using the Commerce API:

1. Request Webhook Service activation

Contact your CSM: Send a request to activate the Webhook Service to your Customer Success Manager (CSM). Include your site ID and company ID with your request. Your CSM will notify you when the Webhook service is enabled in Global Commerce.

2. Identify necessary events

Determine which events are vital for your application, ranging from subscription_created to inventory_changed.

3. Set up webhook subscriptions

  1. Add Digital River's IP addresses to your safelist to ensure you receive webhook notifications without issues. See the section for the list of IP addresses. We recommend you periodically check the Commerce API safelist for any changes to the list of IP addresses used for webhook notifications.

  2. With the Webhook Service activated, subscribe to the events via Global Commerce. Follow the steps in the section for more details.

  3. Configure your application's endpoint URL to securely receive webhook notifications, ensuring it's set up to handle POST requests with the event data.

4. Handle webhook notifications

Implement appropriate logic within your application to process and acknowledge the received webhook notifications efficiently.

5. Test and validate

Perform comprehensive testing to ensure your application accurately responds to the webhook events. Validate the seamless data synchronization between your online store and the application.

By meticulously following these steps, you will ensure that your application remains responsive and up to date with the real-time data from your online store, thereby enhancing the customer experience.

Handling webhook event errors

It's crucial to implement error-handling mechanisms in your application to manage failed webhook events gracefully. Here are key strategies:

  • Retry logic: Implement a retry mechanism for temporary issues like network problems or server timeouts. Define a maximum number of retry attempts and exponential backoff intervals to avoid overwhelming the server.

  • Error logging: Log errors systematically to help with troubleshooting. Include timestamp, error type, and payload information for a comprehensive error context.

  • Notification system: Set up alerts for critical failures that require immediate attention. This ensures that you are promptly informed about issues that could impact the application's operation or data integrity.

  • Validate payloads: Ensure the integrity and authenticity of received payloads by validating them against a schema or checksum provided by the online store.

  • Feedback loop: Communicate persistent or critical issues back to the Digital River if possible. This can help resolve issues beyond the scope of retry logic or temporary fixes.

Commerce API safelist
Creating a webhook
Events
Webhooks