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System Status
  • Commerce API
    • Test and use cases
    • Roles and permissions
    • Sending API calls
  • Shopper APIs
    • Shopper basics
      • Common use cases
        • Creating a customer
        • Applying store credit
        • Private store workflow
        • Guest checkout
    • OAuth
      • Authentication
      • OAuth 2.0 APIs
      • Token
      • Access tokens
      • Session-aware access tokens
      • Authorizing a shopper
    • Shoppers
      • Managing shoppers
        • User management
        • Single sign-on (SSO)
        • Data validation
        • Bulk user management
        • Bulk user account export
      • Managing a shopper's account
      • Managing a shopper's address
      • Managing payment options
    • Product discovery
      • Categories
      • Products
      • Product variations
      • Pricing
      • Inventory status
      • Financing
      • Offers
        • Understanding offers
        • How to use point of promotions (POPs)
          • Retrieving all point of promotion offers for a specific product
          • Retrieving all offers for a specific point of promotion
        • How to use offers
      • Private stores
        • Managing private stores
        • Submitting an order for a private store
        • Useful APIs
      • Fulfillment
        • Electronic Fulfillment Service (OFI)
        • Digital rights
        • Digital rights revocation
        • Physical fulfillment
          • EDI X12 832 definition data elements
          • EDI X12 846 definition data elements
          • EDI X12 850 definition data elements
          • EDI X12 855 definition data elements
          • EDI X12 856 definition data elements
          • EDI X12 180-1 definition data elements
          • EDI X12 180-2 definition of data elements
          • EDI X12 180-3 definition of data elements
    • Cart
      • Applying a shopper to a cart
      • Getting the current cart
      • Creating or updating a cart
        • Adding a product to a cart
          • Gifting
        • Capturing the customer's IP address
        • Providing address information
        • Managing the shipping or billing address
        • Providing subscription information
        • Managing payment methods
        • Capturing the Terms of Sale (TOS) acceptance
      • Managing offers in a cart
        • Applying an offer
        • Applying a coupon or promo code
        • Getting all applied offers
        • Removing an applied offer
        • Removing eligible offers
        • Reconciling conflicting offers
        • Dynamic offers/personalization
          • Skipping Global Commerce merchandising offer arbitration
          • Triggering a promotional URL offer
          • Overriding a promotional URL offer discount
      • Pricing
        • Landed cost
          • Mixed cart support
          • Tax-included pretty price
      • Redirecting to a Digital River-hosted cart
      • Configuring taxes
        • Managing tax identifiers
      • Managing shipping options
        • Getting shipping options
        • Providing a shipping discount
      • Managing line items
      • Applying a price override
      • Managing payment sessions
      • Managing web checkout
      • Submitting a cart
        • Initiating a charge
        • Authorization declines
      • Resuming cart submission
      • HGOP2
    • Orders
      • Getting orders
      • Selling entities
      • Retrieving addresses from an order
      • Retrieving line items from an order
      • Order lookup
      • Returns
        • Initiate an authenticated session
        • Setting up returns in Global Commerce
        • Managing returns
    • Subscriptions
      • Retrieve the subscription
        • Getting all orders for a subscription
        • Getting a subscription's pending actions
        • Getting all subscriptions for a shopper
        • Getting a subscription by identifier
      • Update subscription at the next renewal
        • Changing the subscription renewal type
        • Changing the subscription renewal quantity
        • Adding or updating a perpetual unit price
        • Changing the subscription's payment option
        • Changing the subscription's payment source
      • Immediately change the subscription
        • Updating the subscription's shipping address
        • Updating a subscription's billing and shipping email address
        • Cancelling a subscription
      • Immediately apply a midterm subscription change
        • Reducing the subscription renewal quantity
  • Admin APIs
    • Admin basics
      • Available Admin API calls
    • Order management
      • Getting the order's details
      • Downloading the invoice
    • Offer management
    • Refund management
      • Authorization
      • Refund reason codes
      • Creating a satisfaction refund
      • Getting the available refunds for a specific order
      • Getting refunds for a specific order
      • Getting refunds available for a shopper's order
      • Getting the JSON schema for an order refund
      • Managing a refund for a delayed payment method
      • Refund error scenarios
    • Subscription management
      • Retrieve the subscription
        • Getting all orders for a subscription
        • Getting a subscription's pending actions
        • Getting all subscriptions for a shopper
        • Getting a subscription by identifier
      • Update the subscription at the next renewal
        • Changing the subscription renewal type
        • Changing the subscription renewal product
        • Changing the subscription renewal price
        • Changing the subscription renewal quantity
        • Adding or updating a perpetual unit price
        • Changing the subscription's payment option
        • Changing the subscription's payment source
      • Immediately change the subscription
        • Activating a subscription
        • Changing the subscription's external reference identifier
        • Updating a subscription's billing and shipping email address
        • Cancelling a subscription
        • Updating the subscription's expiration date
      • Immediately apply a midterm subscription change
        • Applying a midterm change with price override
        • Reducing the subscription renewal quantity
      • Subscription notifications
        • Updating the subscriber's email address
        • Card Account Updater
        • Sending a payment information change notification
        • Sending an expired credit card notification
        • Sending an invalid payment account notification
        • Sending a payment failure notification
        • Sending a subscription renewal reminder notification
        • Setting up subscription renewal reminders
        • Setting up trial subscription renewal reminders
        • Setting up marketing reminders
      • Using the Expired Card Optimizer
    • Customer management
      • Retrieving customer details
      • Requesting PII removal for a customer
    • Site management
      • Configuring authorized shipping and billing countries
      • Getting a site's authorized billing countries
      • Getting a site's authorized shipping countries
    • Product management
      • Getting started
      • Manage products (asynchronous API)
        • Creating or updating a product
        • Adding or updating a product variation
        • Deploying a product
        • Applying live changes
        • Retiring a product
        • Deleting a product variation
        • Deleting a base or individual product's locale
      • Retrieve products (synchronous API)
        • Getting a product by locale
        • Getting a product variation
        • Getting a product variation by locale
      • Get the task status for a product (synchronous API)
        • Getting the latest information on a product task
        • Retrieving the tasks for a specific product
        • Retrieving the tasks for products
      • Bulk operation
        • Asynchronous bulk operations
          • Creating products in bulk
          • Updating products in bulk
          • Deploying products in bulk
          • Deleting product variations in bulk
        • Bulk product upload (BPU)
        • Bulk Product Export (BPE)
          • Line-item level satisfaction refund
          • Order-level satisfaction refund
          • Auto-created line-item level return product
          • Line-item level return product
    • File management
      • Downloading a file
  • Payments
    • Payments solutions
      • Drop-in payments
        • How Drop-in payments work
        • Drop-in payments integration guide
      • DigitalRiver.js with Elements
        • Elements integration guide
        • Configuring payment methods
          • Configuring Afterpay
          • Configuring Alipay+ (cross-border)
          • Configuring Alipay (domestic)
          • Configuring Amazon Pay
          • Configuring Apple Pay
          • Configuring Bancontact
          • Configuring BLIK
          • Configuring Boleto
          • Configuring CCAvenue
          • Configuring Clearpay
          • Configuring Credit Cards
          • Configuring FPX Online Banking
          • Configuring Google Pay
          • Configuring iDEAL
          • Configuring Klarna
          • Configuring Konbini
          • Configuring Online Banking (IBP)
          • Configuring Online Banking (Korea Bank Transfer)
          • Configuring PayCo
          • Configuring PayPal
          • Configuring SEPA Direct Debit
          • Configuring Trustly
          • Configuring Wire Transfer
          • Common payment sources
          • Common payment objects
    • Supported payment methods
      • Afterpay
      • Alipay (domestic)
      • Alipay+ (cross-border)
      • Amazon Pay
      • Apple Pay
      • Bancontact
      • BLIK
      • Boleto
      • CCAvenue
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      • iDEAL
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      • PayPal Billing Agreement
      • PayPal Credit
      • PayPal Pay in 3
      • PayPal Pay in 4
      • PayPal RatenZahlung (Installment Payment)
      • SEPA Direct Debit
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      • Wire Transfer
    • Source basics
      • Managing sources
      • Handling credit card sources
      • Retrieving sources
    • Building payment workflows
      • Flows by payment type
      • Handling redirect payment methods
    • PSD2 and SCA
    • Payment testing scenarios
      • Testing standard payment methods
      • Testing redirect payment methods
      • Testing receiver payment methods
      • Testing the CCAvenue payment method
  • Events
    • Events overview
    • Responding to events
    • Event types
      • Delayed payment event types
        • Delayed payment expired event
          • Boleto
          • Konbini
          • Wire Transfer
        • Delayed payment reminder event
          • Boleto
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          • Wire Transfer
      • Subscription event types
        • Subscription created event
        • Subscription updated event
        • Subscription action processed event
        • Subscription cancelled event
        • Subscription credit card expired event
        • Subscription payment information changed event
        • Subscription renewal reminder event
        • Subscription renewed event
        • Subscription trial converted event
        • Subscription trial renewal reminder event
        • Subscription payment failed event
      • Post-order event types
        • Invoice created event
        • Refund credit memo event
      • Inventory event types
        • Inventory out of stock event
        • Inventory source and management
        • Inventory self-managed updated event
        • Inventory fulfiller-managed updated event
      • Post-order Notification Integration Guide
    • Webhooks
      • Commerce API safelist
      • Searching for a webhook
      • Creating a webhook
      • Using webhooks
      • Editing a webhook
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      • Revealing a webhook's secret
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  • Developer Resources
    • Postman collection
    • Commerce API references
    • Shopper APIs reference
    • Admin APIs reference
    • DigitalRiver.js reference
      • Including DigitalRiver.js
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      • DigitalRiver object
      • Elements
        • Amazon Pay element
        • Apple Pay elements
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        • IBAN element
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        • Compliance element
        • Offline refund element
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        • Tax Identifier element
        • Delayed payment instructions element
        • PayPal elements
      • Guidelines for capturing payment details
      • Security
      • Digital River payment objects
      • Error types, codes, and objects
  • General resources
    • Global Commerce
    • Global Commerce
      • Company hierarchy
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        • Getting a list of categories
      • Products
        • Product scenarios
        • Individual products
          • Creating an individual product
        • Base product with variants
          • Creating a base product with variants
        • Bundle offers
          • Creating a prorated bundle offer with a subscription
        • Product combination
          • Creating a product combination
        • Gifting
        • Inventory status
      • Customer service
        • Log a shopper's request to remove PII
      • Customers
        • Creating a customer
        • Digital River-maintained customer login
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      • Transparent Commerce purchase flow
    • eCompass
    • eCompass documentation
    • Release notes
      • 2024
      • 2024 latest
      • 2023
      • 2022
      • 2021
      • 2020
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On this page
  • Store credit flow
  • Store credit sequence diagram
  • Cancel an order that used store credit
  • Refund an order with store credit
  • Post-order notifications
  • Order submitted notification
  • Line item cancel completed notification
  • Return credit complete notification

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  1. Shopper APIs
  2. Shopper basics
  3. Common use cases

Applying store credit

Learn how to apply store credit.

PreviousCreating a customerNextPrivate store workflow

Last updated 4 months ago

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Providing and highlighting a loyalty reward builds customer loyalty and increases profitability. This topic explains how to use the Commerce API to leverage the power of the store credit program to reward and retain loyal shoppers.

To support store credit, Commerce API requires in a cart. You need to and. Once you create both sources, you can for the charge.

Store credit flow

A secondary payment source is leveraged to reward loyal customers in the store credit flow. This process involves creating and managing store credit and integrating it with primary payment methods to complete purchases. By effectively using store credit, businesses can enhance customer retention and provide a flexible payment option that improves overall shopping experiences. Below are the steps to implement and use store credit within the Commerce API.

  1. .

  2. Create a .

  3. (for example, the store credit source).

  4. Attach the primary source to the cart (for example, the credit card source). Note: If the secondary source can cover the entire order amount, you can skip this step.

  5. .

  6. If you , the shopper receives an order confirmation notification. See for more information.

Store credit sequence diagram

Below is a sequence diagram outlining the process of implementing store credit in a Commerce API environment:

This diagram illustrates the interaction between the shopper, store, and Commerce API in using store credit for a transaction.

Cancel an order that used store credit

Refund an order with store credit

Post-order notifications

A PON tells you when a shopper uses store credit and how much store credit the shopper uses when an event occurs. A PON is triggered when an order is submitted, refunded, or cancelled. The PON generates an XML containing the order data. The store credit amount and payment method amount will appear in the notification's Order object under extendedAttributes. You can extract the content of an order event to see the amount the shopper paid by store credit and other payment methods.

The following table shows that a PON is sent when: (1) a shopper submits an order, (2) a shopper requests a refund for an order or line item, and (3) a shopper cancels an order or line item.

Flow sequence
Event description
Post-order notification

1

Shopper submits the order.

Notify the the client system to subtract the store credit.

2

Shopper requests a refund for the order or a line item. Digital River processes the refund for the customer.

Notify the client system to return the store credit.

3

Shopper cancels the order or a line item.

Notify the client system to return the store credit.

Order submitted notification

The order submitted notification displays the payment method and store credit under extendedAttributes. If you want to receive a notification when an order event occurs, contact your Digital River representative.

Line item cancel completed notification

The line item cancel completed notification shows the cancelled store credit under extendedAttributes. If you want to receive a notification when the store credit was not consumed so you can reflect it on your system, contact your Digital River representative.

Return credit complete notification

The return notification shows the refunded store credit under extendedAttributes. If you want a post-order notification sent to your system to notify you that the store credit was not consumed so you can reflect it on your system, contact your Digital River representative.

You can use to cancel an order or line item if it has not been shipped or fulfilled.

If you , the shopper receives a cancellation notification. See for more information.

You cannot if it has been shipped or fulfilled. You must return or refund the order or line item using , the , or the .

The shopper . If you , the shopper receives a user refund confirmation.

Digital River processes the refund request. See for more information.

Post-order notification (PON) polls events and collects data using real-time calls for your company or site. When an event occurs, it triggers a notification and sends it to your endpoint. The notifications are one way. Once you receive a notification, you are free to do whatever you want with that notification. To turn on and configure PON, see the .

Global Commerce
Post-order notification integration guide
Store credit notification
Line item cancel completed
configured notifications
requests a refund
configure notifications
Submit the cart
Post-order notifications
more than one source
create a source for the shopper's payment
another for store credit
attach them to the cart
store credit source
Attach the secondary source to the cart
configured notifications
Global Commerce
cancel an order or line item
Create a cart
Returns API
Refunds API
Store credit sequence diagram
Order submitted notification
Line item cancel completed notification
Return credit complete notification