> For the complete documentation index, see [llms.txt](https://docs.digitalriver.com/commerce-api/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.digitalriver.com/commerce-api/admin-apis/refunds/authorization.md).

# Authorization

To send refund requests, you need [Admin API permission](/commerce-api/master/roles-and-permissions.md#commerce-api-suite-roles-and-permissions) and one of the following [Global Commerce roles](/commerce-api/master/roles-and-permissions.md#global-commerce-roles-and-permissions): Customer Service Director, Customer Service Supervisor, or Customer Service Representative. Also, all refund requests require your [confidential API key](https://docs.digitalriver.com/commerce-api-references/commerce-api-reference-guide/api-structure/api-keys#confidential-keys) with `/auth`. See [Sending an API call using `/auth`](/commerce-api/master/sending-api-calls.md) for more information. Once the Global Commerce user has permission, the user can send refund requests. Global Commerce records users' activities in the order log.