Fulfillment

Learn how to manage fulfillments managed by Digital River.

Fulfillment involves the steps involved in receiving, processing, and delivering physical or digital product orders. It is also how you distribute your product to shoppers. How you fulfill your product will depend on the product itself and any fulfillment agreements with Digital River or third‑party companies. Effective fulfillment strategies are crucial for ensuring customer satisfaction and operational efficiency.

This section covers the following topics:

• Electronic Fulfillment Service (OFI)—The automated mechanism through which Digital River communicates fulfillment of licenses, warranties, storage space, secure certificates, PINs, digital activation, and various service products.

• Digital rights—The rights or permissions granted to a shopper by a publisher or manufacturer to use or access a software application, game, system, etc.

• Digital rights revocation—Revokes a previously granted digital right.

• Physical fulfillment—Connects a commerce site to logistics partners who drop-ship products to the shopper.