System Status

Subscription payment failed event

Understand the subscription payment failed event.

The subscription.payment_failed event is a crucial notification sent out by Digital River to inform relevant stakeholders that an attempt to process a subscription payment was unsuccessful. This event is particularly aimed at circumstances involving the auto-renewal of subscriptions, ensuring timely communication about any issues with transaction processes. Understanding the dynamics of this event is essential for maintaining uninterrupted subscription services and efficiently managing payment failure instances.

PayPal and other payment methods share the same events. However, the contents of the email notification for each payment method will differ.

{
   "type":"subscription.payment_failed",
   "data":{
      "object":{
         "id":"5610199",
         "creationDate":"2022-03-28T16:29:13.000Z",
         "activationDate":"2022-03-28T05:00:00.000Z",
         "nextRenewalDate":"2022-05-28T05:00:00.000Z",
         "nextBillingDate":"2022-05-28T05:00:00.000Z",
         "expirationDate":"2022-05-28T05:00:00.000Z",
         "graceDate":"2022-06-04T05:00:00.000Z",
         "currentQuantity":1,
         "renewalQuantity":1,
         "autoRenewal":true,
         "locale":"en_US",
         "state":"PendingRenewal",
         "duration":61,
         "frequency":30,
         "currentBillingCycleNumber":2,
         "totalNumberOfBillingCycle":2,
         "siteId":"sub2test",
         "shopper":{
            "id":"25448436960199",
            "externalReferenceId":"OXELSH53JI9L"
         },
         "renewalPrice":{
            "unitPrice":9.0,
            "locked":false,
            "currency":"USD"
         },
         "term":{
            "termUnit":"MONTHS",
            "termLength":1
         },
         "product":{
            "id":"5367865200",
            "displayName":"APM_2_months_auto",
            "sku":"SUBS_COMMITMENT"
         },
         "shipToAddress":{
            "id":"405361290199",
            "firstName":"Subscription",
            "lastName":"Automation",
            "companyName":"DR",
            "line1":"10380 Bren Rd W",
            "line2":"Conjunto 304",
            "line3":"Conjunto 304",
            "city":"Minnetonka",
            "postalCode":"55343",
            "countrySubdivision":"MN",
            "country":"US",
            "countryName":"United States",
            "phoneNumber":"952-253-1234",
            "emailAddress":"subs_03282022112857AM783CMDJQ@digitalriver.com",
            "countyName":"Minnetonka"
         },
         "paymentOption":{
            "nickName":"VisaYVX7B2",
            "id":"4017490199",
            "isDefault":"true",
            "type":"CreditCardMethod",
            "creditCard":{
               "expirationMonth":"3",
               "expirationYear":"2024",
               "type":"visa",
               "displayName":"Visa"
            },
            "address":{
               "id":"405360070199",
               "firstName":"Subscription",
               "lastName":"Automation",
               "companyName":"DR",
               "line1":"10380 Bren Rd W",
               "line2":"Conjunto 304",
               "line3":"Conjunto 304",
               "city":"Minnetonka",
               "postalCode":"55343",
               "countrySubdivision":"MN",
               "country":"US",
               "countryName":"United States",
               "phoneNumber":"952-253-1234",
               "emailAddress":"subs_03282022112857AM783CMDJQ@digitalriver.com",
               "countyName":"Minnetonka"
            }
         },
         "addOns":[
              
         ]
      }
   },
   "clientIds":{
      "site_id":"sub2test"
   },
   "searchableData":{
      "subscriptionId":"5610199"
   }
}
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