Return receipt process

Understand the return receipt process.

You need to include the following information in a Return Receipt:

  • The product's condition at an individual quantity basis in the Return Receipt. Some returned products in good condition can be re-sold. Digital River must know when a returned product is in bad condition, based on some fulfiller agreements, so the product will not be re-sold.

  • The externalReferenceID. Digital River uses the externalReferenceID received in the Return Receipt to tell you the location of the returned product within your warehouse so you can dispose of or manage the returned product.

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