Return reason codes
Learn how to use return reason codes.
Reason codes are searchable alphanumeric text strings that explain the return's reason. You can use standard Digital River reason codes or create a custom list of reason codes for this purpose and use the reason
parameter to display this code in queries and responses.
A shopper can select a reason code explaining why they return a product. The reason codes in the request must match the codes configured for the API consumer's site. The API consumer can map the description of the reason codes to the values they want to display to a shopper. API consumers can use Digital River's default reason codes or customize them to meet their needs. Contact your Digital River Representative if you want to customize your reason codes.
To view or configure standard Digital River reason codes and customized reason codes for your site, sign in to Global Commerce and follow the instructions in How to configure reason codes in the Global Commerce Help.
Note: Only Customer Service Configuration Managers can configure the reason codes.
Standard return reason codes
The following return reason codes are available by default:
FRAUD
Fraud
Required
MISSING_ITEMS_FROM_ORDER
Missing Items From Order
Required
NEVER_RECEIVED
Never Received
Required
CANCELLED_BUT_SHIPPED
Cancelled But Shipped
Optional
CANT_DOWNLOAD
Cannot Download
Optional
CHARGEBACK_AVOIDANCE
DO NOT SELECT - System Initiated Chargeback Avoidance
Optional
CUSTOMER_ERROR
Customer Error
Optional
CUSTOMER_SATISFACTION_ISSUE
Customer Satisfaction Issue
Optional
DAMAGED_PRODUCT
Damaged Product
Optional
DELAYED_SHIPPING
Delayed Shipping
Optional
DUPLICATE_ORDER
Duplicate Order
Optional
FEE_CHARGED_INCORRECTLY
Fee Amount Charged Incorrectly
Optional
FEE_EXEMPT_CUSTOMER
Fee Exempt Customer
Optional
MATCH_PROMOTIONAL_PRICE
Match Promotional Price
Optional
ORDERED_WITHOUT_PERMISSION
Ordered Without Permission
Optional
ORDER_PROCESSING_ERROR
Order Processing Error
Optional
PHONE_ORDER_ERROR
Phone Order Error
Optional
PRODUCT_SHOULD_NOT_HAVE_FEE
Product Should Not Have a Fee
Optional
PRODUCT_TRIALWARE
Trialware
Optional
REFUSED_ORDER
Refused Order
Optional
TAX_EXEMPT
Tax Exempt
Optional
UNABLE_TO_SHIP_TO_COUNTRY
Unable To Ship To Country
Optional
UNDELIVERABLE_ADDRESS
Undeliverable Address
Optional
VENDOR_APPROVED_REFUND
Vendor Approved Refund
Optional
WRONG_PRODUCT
Wrong Product
Optional
Last updated