Return eligibility

Learn when line items are not eligible for return.

Line items are not eligible for return when:

• The site is not configured to allow self-service returns.

• The shopper previously returned the entire quantity for the line item.

• A satisfaction refund was already applied to the line item.

• A satisfaction refund was already applied to the order.

• The line item is outside the configured return window specified in the site settings by the API consumer.

• The line item is not in a state that is compatible with a return to occur (for example, complete).

• The order is in a state that is not eligible for a return.

• The quantity the shopper wants to return is greater than the available quantity.

• The line item is a subscription type.