Return basics

Learn how to manage returns coordinated by Digital River and third-parties.

How you manage returns depends on whether Digital River coordinates the process or whether you've assigned a third party to manage your returns.

Digital River coordinated returns

In Digital River coordinated returns, you use the Fulfillment Returns API to initiate the return process. Before creating a fulfillment return, you should ensure the relevant items have shipped. And before you issue any refunds, make sure you've received the return accepted event.

Third party coordinated returns

In third party coordinated returns, you can use the Returns API to notify Digital River of authorized and accepted returns. Once an authorized return is fully accepted, Digital River generates a refund.

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