Return basics

Learn how to manage returns coordinated by Digital River and third-parties.

How you manage returns depends on whether Digital River coordinates the process or whether you've assigned a third party to manage your returns.

Digital River coordinated returns

In Digital River coordinated returns, you use the Fulfillment Returns API to initiate the return process. Before creating a fulfillment return, you should ensure the relevant items have shipped. And before you issue any refunds, ensure you've received the return accepted event.

Third-party coordinated returns

In third-party coordinated returns, you can use the Returns API to notify Digital River of authorized and accepted returns. Once an authorized return is fully accepted, Digital River generates a refund.