> For the complete documentation index, see [llms.txt](https://docs.digitalriver.com/digital-river-api/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.digitalriver.com/digital-river-api/order-management/returns-and-refunds-1/returns.md).

# Return basics

How you manage returns depends on whether [Digital River coordinates the process](#digital-river-coordinated-returns) or whether you've [assigned a third party to manage your returns](#third-party-coordinated-returns).

## Digital River coordinated returns

In [Digital River coordinated returns](/digital-river-api/order-management/returns-and-refunds-1/returns/digital-river-coordinated-returns.md), you use the [Fulfillment Returns API](https://docs.digitalriver.com/digital-river-api-reference/2021-12-13/fulfillment-returns) to initiate the return process. Before creating a fulfillment return, you should ensure the relevant items have shipped. And before you [issue any refunds](/digital-river-api/order-management/returns-and-refunds-1/refunds/issuing-refunds.md), ensure you've received the return accepted event.

## Third-party coordinated returns

In third-party[ coordinated returns](/digital-river-api/order-management/returns-and-refunds-1/returns/creating-a-return.md), you can use the [Returns API](https://docs.digitalriver.com/digital-river-api-reference/2021-12-13/returns) to notify Digital River of authorized and accepted returns. Once an authorized return is fully accepted, Digital River generates a refund.