Cancelling items

Learn how to cancel items from the Order details page.

Cancelling items from an order can be necessary for various reasons, such as customer requests or inventory issues. This section guides you through cancelling one or more items in an order, ensuring that the relevant payment charge is adjusted and a refund is initiated.

From the Order details page, you can cancel a partial or complete fulfillment order. The system cancels the relevant part of the payment charge and initiates a refund.

​ ​Note: An order item is either identified by a SKU ID or a Product ID (SKU group) - not both.

To cancel items:

1. Click Orders in the left navigation. The Orders page appears.

2. Filter your orders if needed.

3. Click the order ID link under the ID column. The Order details page appears.

4. Click Cancel items. The Create cancellation page appears.

5. Select the items to cancel and the quantity to cancel.

6. Click Review and submit.

7. The Cancellation items dialog box opens for you to review and confirm the cancellation. Click Confirm.

8. A green Cancellation successful dialog box will appear in the bottom left corner.