# Cancelling items

Cancelling items from an order can be necessary for various reasons, such as customer requests or inventory issues. This section guides you through cancelling one or more items in an order, ensuring that the relevant payment charge is adjusted and a refund is initiated.

From the [Order details](https://docs.digitalriver.com/digital-river-api/administration/dashboard/order-management/orders/viewing-the-order-details) page, you can [cancel](https://docs.digitalriver.com/digital-river-api/integration-options/checkouts/handling-digital-river-coordinated-fulfillments/instructing-digital-to-cancel-items#requesting-a-fulfillment-cancellation) a partial or complete fulfillment order. The system cancels the relevant part of the payment charge and initiates a refund.

{% hint style="info" %}
**​ ​Note:** An order item is either identified by a **SKU ID** or a **Product ID** ([SKU group](https://docs.digitalriver.com/digital-river-api/product-management/setting-up-sku-groups)) - not both.
{% endhint %}

To cancel items:

1. Click **Orders** in the left navigation. The Orders page appears.
2. [Filter your orders](https://docs.digitalriver.com/digital-river-api/administration/dashboard/order-management/orders/filtering-your-orders) if needed.
3. Click the order ID link under the **ID** column. The Order details page appears.
4. Click **Cancel items**. The **Create cancellation** page appears.\
   ![](https://334437993-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LqH4RJfLVLuHPXuJyTZ%2Fuploads%2Ft1fv5T3ASB6S5U0G6ZIs%2F1%20nu%20cancelling%20items.png?alt=media\&token=eb288792-55ff-4b70-b8b2-28c4d87d8055)
5. Select the items to cancel and the quantity to cancel.\
   \
   ![](https://334437993-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LqH4RJfLVLuHPXuJyTZ%2Fuploads%2FbAJPMK7r4LbBuQBEFm41%2F2%20nu%20cancellation%20items%20cancelmodal.png?alt=media\&token=049e2169-3930-4e46-bb35-2f9feef73372)
6. Click **Review and submit.**
7. The Cancellation items dialog box opens for you to review and confirm the cancellation. Click **Confirm**.\
   \
   ![](https://334437993-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LqH4RJfLVLuHPXuJyTZ%2Fuploads%2FMPt8sxkZbEDqGHYnKqRB%2F3%20nu%20cancellation%20items%20review%20modal.png?alt=media\&token=6e3700f2-1b84-4629-a02e-f1fd9002948a)
8. A green **Cancellation successful** dialog box will appear in the bottom left corner.