# Cancelling items

Cancelling items from an order can be necessary for various reasons, such as customer requests or inventory issues. This section guides you through cancelling one or more items in an order, ensuring that the relevant payment charge is adjusted and a refund is initiated.

From the [Order details](/digital-river-api/administration/dashboard/order-management/orders/viewing-the-order-details.md) page, you can [cancel](/digital-river-api/integration-options/checkouts/handling-digital-river-coordinated-fulfillments/instructing-digital-to-cancel-items.md#requesting-a-fulfillment-cancellation) a partial or complete fulfillment order. The system cancels the relevant part of the payment charge and initiates a refund.

{% hint style="info" %}
**​ ​Note:** An order item is either identified by a **SKU ID** or a **Product ID** ([SKU group](/digital-river-api/product-management/setting-up-sku-groups.md)) - not both.
{% endhint %}

To cancel items:

1. Click **Orders** in the left navigation. The Orders page appears.
2. [Filter your orders](/digital-river-api/administration/dashboard/order-management/orders/filtering-your-orders.md) if needed.
3. Click the order ID link under the **ID** column. The Order details page appears.
4. Click **Cancel items**. The **Create cancellation** page appears.\
   ![](/files/53zJc4ig3FrTORN5zuF2)
5. Select the items to cancel and the quantity to cancel.\
   \
   ![](/files/ybaKGRE3lfnRUgD14FK3)
6. Click **Review and submit.**
7. The Cancellation items dialog box opens for you to review and confirm the cancellation. Click **Confirm**.\
   \
   ![](/files/acM11TFJjIU37AOluIok)
8. A green **Cancellation successful** dialog box will appear in the bottom left corner.


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.digitalriver.com/digital-river-api/administration/dashboard/order-management/orders/cancelling-items.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.