Reset your password

Learn how to reset your password if you forgot it.

If you forget your password, you can reset it by having instructions sent to your registered phone number (if multi-factor authentication is enabled) or the email address you entered during activation.

Note: To have instructions sent to your registered phone number, you must have multi-factor authentication enabled.

To reset your password:

1. Go to the Sign in page, enter your email address, and click Next.
2. Click the Forgot? link and the following is displayed
3. Click Return to sign in.

4. When you receive the email, click Reset your password.
5. Enter the requested new password information in the following modal and click Reset password. If the password reset is successful, the Sign in page appears.
6. Sign in again using your new password.