# Reset your password

If you forget your password, you can reset it by having instructions sent to your registered phone number (if multi-factor authentication is enabled) or the email address you entered during activation.

{% hint style="info" %}
**Note:** To have instructions sent to your registered phone number, you must have [multi-factor authentication enabled](https://docs.digitalriver.com/digital-river-api/administration/dashboard/profile-settings/enabling-two-factor-authentication).
{% endhint %}

To reset your password:

1. Go to the [Sign in](https://dashboard.digitalriver.com/login) page, enter your email address, and click **Next**.\
   \
   ![](https://334437993-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LqH4RJfLVLuHPXuJyTZ%2Fuploads%2FjtU7dXLSOqQeCEykbQl6%2F6%20DRDB%20new%20account%20signin.png?alt=media\&token=20d785fa-f225-4bd5-a3b0-2199fddf9e97)
2. Click the **Forgot?** link. The Forgot password modal appears.\
   \ <img src="https://334437993-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LqH4RJfLVLuHPXuJyTZ%2F-MOgtLaqVyzi860LsLCY%2F-MOgv9hOBf9wW_aXbP_T%2FForgot-password-return-to-sign-in-email.png?alt=media&#x26;token=35ac77b9-73e8-48af-923a-adc13c9e10d1" alt="" data-size="original">
3. Click **Return to sign in**.
4. When you receive the email, click **Reset your password**.\
   ![](https://334437993-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LqH4RJfLVLuHPXuJyTZ%2F-MOgtLaqVyzi860LsLCY%2F-MOgu05YcAkSsP0voGfK%2FReset-your-password-email-code.png?alt=media\&token=e3e881f6-83eb-4c96-bb07-5a34420bdbcb)
5. Enter the requested new password information in the following modal and click **Reset password.**\
   \
   ![](https://334437993-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LqH4RJfLVLuHPXuJyTZ%2Fuploads%2FM2UElwrrkFqrqmAQQDpO%2Fimage.png?alt=media\&token=4928a743-958a-4817-9500-9bd3e584c6ec)\
   If the password reset is successful, the **Sign in** page appears.
6. Sign in again using your new password.\
   \
   ![](https://334437993-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LqH4RJfLVLuHPXuJyTZ%2Fuploads%2FjtU7dXLSOqQeCEykbQl6%2F6%20DRDB%20new%20account%20signin.png?alt=media\&token=20d785fa-f225-4bd5-a3b0-2199fddf9e97)\
   ![](https://334437993-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LqH4RJfLVLuHPXuJyTZ%2Fuploads%2FPnLMOEcwmcsFTHKaBO4L%2F7%20DRDB%20new%20account%20signin%20pw.png?alt=media\&token=8bc704ce-0891-4486-9403-07dec30580c7)