Viewing the order details

Learn how to view the order details.

The Order details page shows the details of the order. It includes the date ordered, order ID, order email, order upstream ID, order status, charge type, SKU ID, product ID (SKU group), product name, part number, status, purchase quantity, item discount, purchase amount, shipping fee, order discount, importer duty, importer tax, fees, tax, order total, metadata at the order level, type of payment, payment details, billing address, payment total, store credit, ship to and ship from addresses, shipping method, tracking information, customer information, tax type, tax ID, tax state, returns and refunds, and shipping timeline.

When an order status is Disputed, it indicates someone must resolve an issue with the order. Digital River Dashboard will turn off the Cancel items, Fulfill items links, and the Create return and Create refund buttons. The Digital River Dashboard will redirect you to the Order details page if you try to programmatically capture or cancel payment, issue refunds, or process returns on that order.

To view the order details:

1. Click Orders in the left navigation. The Orders page appears.

2. Filter your orders if needed.

3. Click the order ID link under the ID column. The Order details page appears.

4. Expand the row to view fees, landed cost (including importer duty and importer tax), discount, tax, and metadata for a line item. The summary displays the total fees, discounts, and taxes.

   

Note: An order item is either identified by a SKU ID or Product ID, not both. A Product ID is the identifier of the product in the upstream system. If the item uses SKU groups, this identifier can appear instead of the SKU ID.