Reversals

Learn more about the standards related to performing reverse logistics.

The checklist items and standards in this section cover how to perform reverse logistics related to refunds and returns.

Integration checklist

Click any checklist item to see more detail on how to meet the integration standard.

Integration standards

These integration standards relate to reversals:

Initiate refunds in your admin portal

You should build a mechanism for submitting refund requests in your commerce system's admin portal. When you build this feature, you should also ensure that you can capture and display any failure reasons returned by a call to the Refunds API.

Display refund information in your admin portal

In your commerce system's admin portal, you should build a mechanism that searches for previously requested refunds and displays that information. This information should be available on a per-order basis using the Orders resource and per-refund using the Refunds resource.

API interfaces

DocumentationDirect APIPHP SDK

Events: refund.created, refund.failed, refund.complete

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