LogoLogo
System Status
  • Digital River API
  • Getting started
  • Using our services
    • Local pricing
    • Item classification
    • Subscriptions
    • e-Invoicing
  • Integration options
    • Low-code checkouts
      • Implementing a Prebuilt Checkout
      • Implementing a Components checkout
      • Offering local pricing
      • Using a shipping endpoint
      • Processing subscription acquisitions
      • Adding custom fields
      • Offering store credit
      • Displaying policies and getting consent
      • Collecting e-invoice information
      • Handling completed checkout-sessions
    • Direct integrations
      • Standard flow
      • Building checkouts
        • Checking out guest and registered customers
        • Describing line items
          • Setting the price of an item
          • Managing items with shared SKU identifiers
        • Providing address information
        • Handling shipping choice
        • Tax identifiers
        • Applying a discount
        • Setting the customer type
        • Providing the IP address
        • Selecting a currency
        • Initiating a charge
        • Setting the purchase location
        • Configuring taxes
        • Accessing regulatory fee information
        • Localizing invoices and credit memos
        • Providing an upstream identifier
        • Applying store credit
        • Handling e-invoicing requirements
        • Landed cost
        • Tax calculation inputs
        • Selling entities
        • Payment sessions
        • Applying store credit (legacy)
        • Country specs
      • Building payment workflows
        • Handling redirect payment methods
        • Handling delayed payment methods
      • Subscription acquisitions
        • Handling subscription acquisitions
        • Handling external subscription acquisitions
        • Subscription information
      • Digital River coordinated fulfillments
        • Checking inventory levels
        • Using shipping quotes
        • Reserving inventory items
        • Managing a fulfillment order
        • Cancelling a fulfillment order
    • Connectors
  • Order management
    • Processing orders
    • Handling a rejected order
    • Accessing invoices and credit memos
    • Fulfilling goods and services
    • Capturing and cancelling charges
    • Payment reauthorizations
    • Handling reversals
      • Return basics
        • Digital River coordinated returns
        • Third party coordinated returns
      • Refund basics
        • Issuing refunds
        • Refunding asynchronous payment methods
      • Disputes and chargebacks
    • Customer notifications
    • Responding to events
      • Events
        • Key event types
        • All event types
      • Webhooks
        • Creating a webhook
        • Digital River API safelist
        • Digital River signature
      • Expanding events
      • Preventing webhooks from getting disabled
    • Distributor model
  • Subscription Management
    • Managing a subscription
    • Managing an external subscription
  • Payments
    • Payment solutions
      • Drop-in payments
        • How Drop-in payments work
        • Drop-in payments integration guide
      • DigitalRiver.js with Elements
        • Elements integration guide
        • Configuring payment methods
          • Configuring Afterpay
          • Configuring Alipay+ (cross-border)
          • Configuring Alipay (domestic)
          • Configuring Amazon Pay
          • Configuring Apple Pay
          • Configuring Bancontact
          • Configuring BNP Paribas
          • Configuring BLIK
          • Configuring CCAvenue
          • Configuring Clearpay
          • Configuring Credit Cards
          • Configuring FPX Online Banking
          • Configuring Google Pay
          • Configuring iDEAL
          • Configuring Klarna
          • Configuring Konbini
          • Configuring Online Banking (IBP)
          • Configuring Online Banking (Korea Bank Transfer)
          • Configuring PayCo
          • Configuring PayPal
          • Configuring SEPA Direct Debit
          • Configuring Trustly
          • Configuring Wire Transfer
          • Common payment sources
          • Common payment objects
    • Supported payment methods
      • Afterpay
      • Alipay (domestic)
      • Alipay+ (cross-border)
      • Amazon Pay
      • Apple Pay
      • Bancontact
      • BNP Paribas
      • BLIK
      • CCAvenue
      • Clearpay
      • Credit Cards
      • FPX Online Banking
      • Google Pay
      • iDEAL
      • Klarna
      • Konbini
      • Korea Bank Transfer (Online Banking)
      • Online Banking (IBP)
      • Pay with Installments France
      • PayCo
      • PayPal
      • PayPal Billing Agreement
      • PayPal Credit
      • PayPal Pay in 3
      • PayPal Pay in 4
      • PayPal RatenZahlung (Installment Payment)
      • SEPA Direct Debit
      • Trustly
      • Wire Transfer
    • Source basics
      • Managing sources
      • Handling credit card sources
      • Retrieving sources
    • Authorization declines
    • PSD2 and SCA
      • How to ensure SCA compliance
    • Payment testing scenarios
  • Product management
    • Product basics
    • Managing SKUs
    • Using product details
    • Grouping SKUs
    • SKU-inventory item pairs
    • Managing inventory items
    • Regulatory fees
      • What are regulatory fees?
        • Fees terminology
        • Regulatory fee management
        • European regulatory fees
        • Compliance obligations
        • WEEE directive requirements
        • Copyright directive requirements
        • Compliance challenges
      • Managing regulatory fees
  • Customer management
    • Customer basics
    • Creating and updating customers
    • Setting up tax exemptions
    • Recording a customer's request to be forgotten
  • Financial reporting
    • Financials basics
    • Sales transactions
      • Returning a list of sales transactions
      • Getting a sales transaction by ID
    • Sales summaries
      • Returning a list of sales summaries
      • Getting a sales summary by ID
    • Payouts
      • Returning a list of payouts
      • Getting a payout by ID
      • Get a list of transactions included in payout by ID
  • Developer resources
    • Digital River API reference
    • DigitalRiver.js reference
      • Including DigitalRiver.js
      • Initializing DigitalRiver.js
      • DigitalRiver object
      • Elements
        • Amazon Pay element
        • Apple Pay elements
        • Google Pay elements
        • IBAN element
        • iDEAL element
        • Konbini elements
        • Compliance element
        • Offline Refund elements
        • Online Banking elements
        • Tax Identifier element
        • Invoice attribute element
        • Delayed Payment Instructions element
        • PayPal elements
      • Guidelines for capturing payment details
      • Security
      • Digital River payment objects
      • Error types, codes, and objects
    • DigitalRiverCheckout.js reference
      • Including DigitalRiverCheckout.js
      • Initializing DigitalRiverCheckout.js
        • DigitalRiverCheckout configuration object
      • DigitalRiverCheckout object
        • Configuring Prebuilt Checkout
          • Performing actions
          • Defining experience
        • Components
          • Configuring components
          • Address component
          • Shipping component
          • Tax identifier component
          • Invoice component
          • Wallet component
          • Payment component
          • Compliance component
          • Order summary component
          • Thank you component
        • Rendering a checkout button
          • Performing actions on the checkout button
        • Determining the checkout's status
      • Accessing country and currency
    • DynamicPricing.js reference
    • Postman collection
  • administration
    • Sign in
    • Digital River Dashboard
      • Digital River Dashboard quick start guide
      • Key features
      • Reset your password
      • Test and production environments
      • Account
        • Adding an account
        • Switching accounts
        • Account access
      • Profile settings
        • Viewing your personal information
        • Changing your password
        • Updating your phone number
        • Enabling multi-factor authentication
      • Finance
        • Payouts
          • Viewing your payout details
          • Filtering your payouts
          • Exporting your payouts
        • Sales summaries
          • Viewing your sales summaries details
          • Filtering your sales summaries
          • Exporting your sales summaries
          • Exporting your sales summary details
        • Transactions
          • Viewing your transaction details
          • Filtering your transactions
          • Exporting your transactions
      • Order management
        • Orders
          • Searching for orders
          • Filtering your orders
          • Viewing the order details
          • Cancelling items
          • Fulfilling items
          • Downloading an invoice
          • Downloading a credit memo
          • Creating shipping labels
          • Recording a customer's request to be forgotten
          • Viewing returns and refunds
          • Creating a return
          • Accepting a return
          • Creating a refund
          • Viewing the order's timeline
        • Checkouts
          • Searching for checkouts
          • Filtering your checkouts
          • Viewing the checkout details
        • Prebuilt Checkout links
          • Generate Prebuilt Checkout links
          • View and work with Prebuilt Checkout link details
          • Add a customer during Prebuilt Checkout
          • Add a product during Prebuilt Checkout
      • Customers
        • Viewing customer details
        • Searching for customers
        • Filtering your customers
        • Editing account information
        • Adding a customer
        • Tax IDs and certificates
          • Adding a tax certificate
          • Adding a tax ID
          • Deleting a tax ID
        • Metadata
          • Adding metadata
          • Editing metadata
        • Manage subscriptions from the Customer Details page
        • Disabling a customer
        • Recording a customer's request to be forgotten
        • Deleting a customer
      • Catalog
        • SKUs
          • Viewing the SKU details
          • Searching for SKUs
          • Filtering your SKUs
          • Adding a SKU
          • Editing a SKU
          • Deleting a SKU
          • Adding a fee to a SKU
          • Editing a fee
          • Deleting a fee
          • Viewing product tariff codes
        • Managing customer subscriptions from Digital River Dashboard
      • Developers
        • API keys
          • Updating your API version
          • Getting your API keys
          • Changing the API version for your key
          • Creating a restricted key
          • Editing a restricted key
          • Deleting a restricted key
          • Rotating keys
        • Webhooks
          • Creating a webhook
          • Editing a webhook
          • Deleting a webhook
          • Rotating a webhook's secret
        • API logs
          • Filtering the API log
          • Viewing the API log details
        • Event logs
          • Filtering the events log
          • Viewing the event details
      • Settings
        • Users and roles
          • Roles
          • Searching for a user by name or email
          • Filtering your users and roles
          • Adding a user
          • Editing a user
          • Deleting a user
        • Prebuilt Checkout
        • Payment methods
          • Viewing your payment methods
          • Viewing payment method details
            • Enabling currencies
            • Managing countries
          • Enabling or disabling a payment method
  • General Resources
    • eCompass
    • eCompass documentation
    • Release notes
      • 2024
      • 2023
      • 2022
      • 2021
      • 2020
      • 2019
    • Standards and certifications
      • Certification process
      • Compliance requirements
      • Documentation requirements
      • Integration checklists
        • Admin portal
        • Products and SKUs
        • Customers and tax exemptions
        • Checkouts, payment sources, and orders
        • Disclosures, compliance statements, and emails
        • Fulfillments and cancellations
        • Customer portal
        • Order refund synchronization
        • Reversals
        • Error handling
      • Test and use cases
    • Commerce infrastructure
    • Versioning
    • Glossary
Powered by GitBook
On this page
  • Setting your filter parameters
  • Filter the event log
  1. administration
  2. Digital River Dashboard
  3. Developers
  4. Event logs

Filtering the events log

Learn how to filter the event log.

PreviousEvent logsNextViewing the event details

Last updated 3 months ago

Setting your filter parameters

The following table lists the parameters you can define when you filter your events log.

Parameter
Definition

Date range

The start and end dates of the time period you want to search.

Event type

Select the type of event you want to view. Your options are account, all, charge, checkout, checkout_session, coupon_code, customer, fee, file, fileLink, fulfiller,fulfillment, fulfillment_cancellation, fulfillment_order, fulfillment_return, global_returns, inventory, invoice, invoice_attribute, location, logistics_return, manufacturer, order, payout, plan, refund, return, sales_transaction, sku, source, subscription, tax_identifier.

Filter the event log

You can filter the event log to display the information you want to view. To filter the event log results:

  1. Click Event logs in the left navigation. The Event logs page appears.

  2. Click Filter. The Filters dialog appears.

  3. If desired, specify a Date range filter. First, select a Start Date by clicking the calendar icon on the right side of the Start Date field. You will then be presented with the calendar page dialog.

  4. On the calendar page, choose the date, month, and year that you want for your date. To assist you with selecting your date, click the left/right chevrons to go back and forth in time on the calendar page.

  5. Click your desired date. The Time selection clock modal lets you pick a time if you need more filter precision.

  6. Click the desired hour number in the inner and outer number rings on the clock to select it. You can also drag the clock hand selector to pick the hour. The clock uses a 24-hour clock (military time). The minutes' clock modal appears after you have chosen the hour number.

  7. Click the desired minutes number on the clock to select it. You can also drag the clock hand selector to pick the number. You can click the Calendar and Clock icons on the bottom of the date/time modals if you wish to toggle back and forth to make any date and time corrections.

  8. Repeat Steps 3-7 with the End Date field to select the range End Date.

  9. Choose the event type you want to view and click Apply to obtain filter results.

The Filter button displays how many changes you have applied to the Filter settings while you are on the page. When you leave the page, the filter settings return to their default settings. To clear the filter settings, click Filter and then click Clear.