Recording a customer's request to be forgotten
Learn how to record a customer's request to be forgotten.
Last updated
Learn how to record a customer's request to be forgotten.
Last updated
You must establish a process to allow a customer to request to be forgotten where required by . Digital River will remove a customer's information per if you initiate a request to be forgotten on your customer's behalf.
The requestToBeForgotten
is a boolean parameter that indicates whether or not a customer asked to be forgotten.
When a customer asks to be forgotten, Digital River logs the request to remove personally identifiable information (PII) from our system. PII is any information someone could use to uniquely identify, contact, or locate an individual.
If you receive a request to be forgotten from a customer, you can programmatically set requestToBeForgotten
to true
on the Customer resource. If you receive a request to be forgotten from a guest user who has placed an order and for whom you have not created a Customer resource, you can set requestToBeForgotten
to true
on the Order resource.
See for more information on Digital River's Privacy Policy.
You choose to record a customer's request to be forgotten from the or .
To record the customer's request to be forgotten from the Dashboard.
Sign in to the .
Click All orders.
Click an identifier link under the ID column.
Under Customer, click the Request removal of personal information link.
Click Confirm.
to the customer to confirm the change.
Update a Customer object for a specific customer that sets the requestToBeForgotten
parameter to true
with a POST
request.
You can use the following text as a template when you email a customer stating that you received and processed their request. Replace the variables with the appropriate information.
A 200 OK
response returns a object:
Digital River will send you a webhook indicating we received the customer's request to be forgotten. When you receive the customer.updated
webhook with this change, the customer to confirm the change.