# Recording a customer's request to be forgotten

Due to Digital River's legal and business obligations globally, we need to retain personal data for a defined period. According to our data retention policy, we will remove the personal data once this period expires.

To record a customer's request to be forgotten:

1. Click **Orders** in the left navigation. The Orders page appears.
2. [Filter your orders](/digital-river-api/administration/dashboard/order-management/orders/filtering-your-orders.md) if needed.
3. Click the order ID link under the **ID** column. The Order details page appears.\
   \
   ![](/files/au5hZ9n85YVuxScOugWw)
4. Under Customer, click the **Request removal of personal information** link. The Request removal dialog box opens.\
   \
   ![](/files/bT04t2zjdmuF43MHF8xM)
5. Click **Confirm**. The Order Details page appears. Note that under the Customer heading, the status now indicates "Customer has requested removal of their personal information."\
   ![](/files/p1eGnZF4Zp4mLCuOAgNp)


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