# Recording a customer's request to be forgotten

Due to Digital River's legal and business obligations globally, we need to retain personal data for a defined period. According to our data retention policy, we will remove the personal data once this period expires.

To record a customer's request to be forgotten:

1. Click **Orders** in the left navigation. The Orders page appears.
2. [Filter your orders](https://docs.digitalriver.com/digital-river-api/administration/dashboard/order-management/orders/filtering-your-orders) if needed.
3. Click the order ID link under the **ID** column. The Order details page appears.\
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   ![](https://334437993-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LqH4RJfLVLuHPXuJyTZ%2Fuploads%2FG2lV6UB28uhwxjUbRTZ8%2F1%20nu%20orders%20details%20be%20forgotten.png?alt=media\&token=b97c448f-036c-4750-bb0c-44c4d5f22c32)
4. Under Customer, click the **Request removal of personal information** link. The Request removal dialog box opens.\
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   ![](https://334437993-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LqH4RJfLVLuHPXuJyTZ%2Fuploads%2F7MwyOGjyJbj8Z3CNxxhz%2F2%20nu%20order%20details%20be%20forgotten%20modal.png?alt=media\&token=128fe0a2-f4a7-437c-8a49-7b6e76f75bb8)
5. Click **Confirm**. The Order Details page appears. Note that under the Customer heading, the status now indicates "Customer has requested removal of their personal information."\
   ![](https://334437993-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LqH4RJfLVLuHPXuJyTZ%2Fuploads%2F6Paqe2Nh1LF5lmGaV6gQ%2F3%20confirm%20data%20removal.png?alt=media\&token=dc11155d-df45-44cc-9fa2-e1bc80fadcd3)