Recording a customer's request to be forgotten

Learn how to record a customer's request to be forgotten.

Due to Digital River's legal and business obligations globally, we need to retain personal data for a defined period. According to our data retention policy, we will remove the personal data once this period expires.

To record a customer's request to be forgotten:

1. Click Orders in the left navigation. The Orders page appears.

2. Filter your orders, if needed.

3. Click the order ID link under the ID column. The Order details page appears.
4. Under Customer, click the Request removal of personal information link. The Request removal dialog box opens.
5. Click Confirm. The Order Details page appears. Note that under the Customer heading, the status now indicates "Customer has requested removal of their personal information."