# Fulfilling items

You can [fulfill ](/digital-river-api/administration/dashboard/order-management/orders/fulfilling-items.md)an order fully or partially from the [Order details](/digital-river-api/administration/dashboard/order-management/orders/viewing-the-order-details.md) page. Selecting and fulfilling items capture payment for those items.

{% hint style="info" %} <mark style="color:yellow;">​</mark> **Note:** An order item is either identified by a **SKU ID** or a **Product ID** ([SKU group](/digital-river-api/product-management/setting-up-sku-groups.md)) - not both.
{% endhint %}

To fulfill items:

1. Click **Orders** in the left navigation. The Orders page appears.

   <figure><img src="/files/0gsfBPRMud3biEwwkviP" alt=""><figcaption></figcaption></figure>
2. [Search for your orders](/digital-river-api/administration/dashboard/order-management/orders/searching-for-orders.md).
3. [Filter your search results](/digital-river-api/administration/dashboard/order-management/orders/filtering-your-orders.md) for Accepted orders.
4. Click the accepted order ID link under the **ID** column. The Order details page appears.
5. Select the items and quantities to fulfill the order.\
   \
   ![](/files/VLTFkJvSoGY45ag6yg19)
6. Click **Fulfill items**. The Create fulfillment page appears.\
   \
   ![](/files/QsZZHIM3XtlK1vXSfutJ)
7. Select the items and quantities to fulfill.\
   \
   ![](/files/FsPEdzjFehgEOtkSIvih)
8. Add optional shipping and tracking information in the Optional information section. The optional fields are as follows:
   * Shipment ID: The seller and shipper of goods provide a unique alpha-numeric string that identifies the shipment.
   * Tracking company: The name of the company tracking the item.
   * Tracking number: The tracking company assigns a unique string to a package when shipping it. Tracking numbers are useful for knowing the location of time-sensitive deliveries.
   * Tracking URL: The company URL used to track the shipment of the fulfilled item.\
     **Note:** The Digital River Dashboard will not display blank fields.
9. Click **Review and submit**. The Fulfillment items dialog box appears.
10. Review the information and click **Confirm** to submit the fulfillment.\
    \
    ![](/files/7dFutboGjibNsW6Y8vZM)
11. A green **Fulfillment successful** dialog box will appear in the bottom left corner.


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# Agent Instructions: Querying This Documentation

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```
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```

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The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.
