Accepting a return

Learn how to accept a return.

To accept a return:

  1. Click Orders in the left navigation. The Orders page appears.

  2. Filter your orders, if needed.

  3. Click the order ID link under the ID column. The Order details page appears.

  4. Scroll down to Returns.

  5. Click the Return ID link under the Return ID column of the return you would like to accept. The Return details page appears.

  6. Review the return details and click Accept return.\

  7. A confirmation dialog box opens for you to review and accept the return. Click Submit. Note that accepting a return will immediately issue a refund.\

  8. A green Return accepted dialog box will appear in the bottom left corner of the screen.

Last updated