# Disabling a customer

Disabling a customer will block the customer from placing orders. You may want to disable a customer after noticing fraudulent activity.

To disable a customer:

1. Click **All customers** in the left navigation. The Customers page appears.
2. [Search](/digital-river-api/administration/dashboard/customers/searching-for-customers.md) or scroll to find the customer you want to disable.
3. Click the customer ID link under the **Customer** **ID** column. The Customer details page appears.
4. Click the toggle underneath **Enabled** to change the setting to False. The Disable customer dialog box appears.\\

   <figure><img src="/files/RDzL8PYoMm4cVXJLMkGA" alt=""><figcaption></figcaption></figure>
5. Click **Confirm**.
6. A green **Changes saved** dialog box will appear in the screen's bottom left corner.


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.digitalriver.com/digital-river-api/administration/dashboard/customers/deactivating-a-customer.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.