Recording a customer's request to be forgotten

Learn how to record a customer's request to be forgotten.

Due to Digital River's legal and business obligations globally, we need to retain personal data for a defined period. Per our data retention policy, we will remove the personal data once this period expires.

To record a customer's request to be forgotten:

1. Click All customers in the left navigation. The Customers page appears.

2. Search or scroll to find the customer whose personal information you want removed.

3. Click the customer ID link under the Customer ID column. The Customer details page appears.

4. Under Account information, click the Request removal of personal information link.

   
5. A green check will appear next to the Request removal of personal information text.