# Recording a customer's request to be forgotten

Due to Digital River's legal and business obligations globally, we need to retain personal data for a defined period. Per our data retention policy, we will remove the personal data once this period expires.

To record a customer's request to be forgotten:

1. Click **All customers** in the left navigation. The Customers page appears.
2. [Search](/digital-river-api/administration/dashboard/customers/searching-for-customers.md) or scroll to find the customer whose personal information you want removed.
3. Click the customer ID link under the **Customer** **ID** column. The Customer details page appears.
4. Under Account information, click the **Request removal of personal information** link.

   <div align="left"><figure><img src="/files/jx6H0Wpq2h7CXlFF8SJR" alt=""><figcaption></figcaption></figure></div>
5. A green check will appear next to the Request removal of personal information text.


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