# Creating a return
The **Create return** button only appears when the order status is fulfilled. To create a return:
1. Click **Orders** in the left navigation. The Orders page appears.
2. [Filter your orders](https://docs.digitalriver.com/digital-river-api/administration/dashboard/order-management/orders/filtering-your-orders) if needed.
3. Click the order ID link under the **ID** column. The Order details page appears.
4. Scroll down to **Returns**.
5. Click **Create return**.
6. Enter the reason for the return (required), select the items to return, and the quantity to return.
7. Select the **Return shipping information** checkbox to include the address to which the shopper will ship the returned items. The shipping address is optional. However, if you select the **Return shipping information** checkbox, all the fields are required except for Address line 2.
Clearing the **Return shipping information** checkbox or clicking the **Clear form** will not submit any return shipping information.
8. Click **Review and submit** to process the return.
9. Click **Submit**. The return will appear in the Returns table on the Order details page.
10. Click the link under **Return ID** to view the details of the return.\\
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