> For the complete documentation index, see [llms.txt](https://docs.digitalriver.com/digital-river-api/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.digitalriver.com/digital-river-api/order-management.md).

# Order management

- [Processing orders](https://docs.digitalriver.com/digital-river-api/order-management/creating-and-updating-an-order.md): Learn the basics of processing an order
- [Handling a rejected order](https://docs.digitalriver.com/digital-river-api/order-management/resubmitting-an-order.md): Learn how to handle order failures.
- [Accessing invoices and credit memos](https://docs.digitalriver.com/digital-river-api/order-management/accessing-invoices-and-credit-memos.md): Learn how to access order invoices and credit memos and then share them with your customers
- [Fulfilling goods and services](https://docs.digitalriver.com/digital-river-api/order-management/fulfillments.md): Learn how to manage Digital River coordinated fulfillments and third-party coordinated fulfillments
- [Capturing and cancelling charges](https://docs.digitalriver.com/digital-river-api/order-management/informing-digital-river-of-a-fulfillment.md): Learn how to inform Digital River that products are fulfilled or cancelled so that we can attempt to capture or cancel payment
- [Payment reauthorizations](https://docs.digitalriver.com/digital-river-api/order-management/payment-reauthorizations.md): Gain a better understanding of Digital River's payment reauthorization feature and how you might use it to sell pre-ordered goods
- [Handling reversals](https://docs.digitalriver.com/digital-river-api/order-management/returns-and-refunds-1.md): Understand how to handle returns and refunds.
- [Return basics](https://docs.digitalriver.com/digital-river-api/order-management/returns-and-refunds-1/returns.md): Learn how to manage returns coordinated by Digital River and third-parties.
- [Digital River coordinated returns](https://docs.digitalriver.com/digital-river-api/order-management/returns-and-refunds-1/returns/digital-river-coordinated-returns.md): Learn how to manage returns when Digital River is your designated fulfillment coordinator
- [Third party coordinated returns](https://docs.digitalriver.com/digital-river-api/order-management/returns-and-refunds-1/returns/creating-a-return.md): Learn how notify Digital River of returns when you have a third-party fulfiller.
- [Refund basics](https://docs.digitalriver.com/digital-river-api/order-management/returns-and-refunds-1/refunds.md): Learn the basics of issuing refunds
- [Issuing refunds](https://docs.digitalriver.com/digital-river-api/order-management/returns-and-refunds-1/refunds/issuing-refunds.md): Learn how to use the Refunds API to issue full and partial refunds
- [Refunding asynchronous payment methods](https://docs.digitalriver.com/digital-river-api/order-management/returns-and-refunds-1/refunds/handling-refunds-for-asynchronous-payment-methods.md): Learn how to refund transactions that use delayed payment methods
- [Disputes and chargebacks](https://docs.digitalriver.com/digital-river-api/order-management/returns-and-refunds-1/disputes-and-chargebacks.md): Learn about the order dispute and chargeback process
- [Customer notifications](https://docs.digitalriver.com/digital-river-api/order-management/customer-notifications.md): Gain a better understanding of what notifications to send to customers and what information to include in them
- [Responding to events](https://docs.digitalriver.com/digital-river-api/order-management/events-and-webhooks-1.md): Understand how to create and manage events and webhooks.
- [Events](https://docs.digitalriver.com/digital-river-api/order-management/events-and-webhooks-1/events-1.md): Learn about the structure of events and when they are created.
- [Key event types](https://docs.digitalriver.com/digital-river-api/order-management/events-and-webhooks-1/events-1/event-types.md): Understand the key event types that your integration might want to monitor
- [All event types](https://docs.digitalriver.com/digital-river-api/order-management/events-and-webhooks-1/events-1/all-event-types.md): Learn about all event types based on service or feature.
- [Webhooks](https://docs.digitalriver.com/digital-river-api/order-management/events-and-webhooks-1/webhooks.md): Learn how to use webhooks.
- [Creating a webhook](https://docs.digitalriver.com/digital-river-api/order-management/events-and-webhooks-1/webhooks/creating-a-webhook.md): Learn how to create a webhook.
- [Digital River API safelist](https://docs.digitalriver.com/digital-river-api/order-management/events-and-webhooks-1/webhooks/digital-river-safelist.md): Understand the purpose of a safelist.
- [Digital River signature](https://docs.digitalriver.com/digital-river-api/order-management/events-and-webhooks-1/webhooks/digital-river-signature.md): Understand the purpose of the DigitalRiver-signature.
- [Expanding events](https://docs.digitalriver.com/digital-river-api/order-management/events-and-webhooks-1/expanding-events.md): Gain a better understanding of the events that are available for expansion, the extra data they contain, and how to subscribe to them
- [Preventing webhooks from getting disabled](https://docs.digitalriver.com/digital-river-api/order-management/events-and-webhooks-1/preventing-webhooks-from-getting-disabled.md): Gain a better understanding of what causes a webhook to get disabled and how to prevent it from happening
- [Distributor model](https://docs.digitalriver.com/digital-river-api/order-management/distributor-model.md): Gain a better understanding of how to implement fulfillments with the distributor model


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://docs.digitalriver.com/digital-river-api/order-management.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.