Enabling multi-factor authentication

Learn how to enable multi-factor authentication for your Digital River account.

To enhance the security of your Digital River account, enabling multifactor authentication (MFA) is essential. MFA requires users to verify their identity through multiple methods, adding an extra layer of protection. This guide will walk you through the steps to enable multifactor authentication on your account, ensuring your data remains secure.

You can choose from the following authentication factors to provide additional security for your Digital River account during login:

• SMS authentication: This method uses SMS (short message service) to send a text message with a code for verification.

• Google authentication: This method uses the Google Authenticator mobile app to create a unique security code on your phone that you must enter for verification.

Note: The Digital River Dashboard application provides multifactor authentication (MFA) to ensure maximum security. Choose your phone number or Google Authenticator to set up MFA. If you are using both Digital River Dashboard and eCompass, you are required to set up MFA for both applications. Use the same username and password for both applications, so you only need to set up MFA once. Your credentials are applied to both applications in the same way.

To enable these settings, go to your Profile settings page after you have created your Digital River account. Scroll to Multi-factor authentication in the Account security section. The default setting for both methods is Off.

Use SMS authentication

SMS authentication lets you require an additional login credential (besides your username and password) to gain access to your account.

To do that, you provide access to your mobile phone by adding your mobile phone number to your Profile. Digital River uses this trusted phone number to send a code to your phone to help verify your identity.

To enable SMS authentication, use the following steps:

1. On the Profile settings page, scroll to Multi-factor authentication in the Account security section and select On from the drop-down menu next to the SMS option.

   
2. In the supplied dialog, enter the trusted contact's Mobile phone number for authentication. You must also provide your account password.
3. Click Add mobile phone number to save the trusted phone number. The SMS selection now provides an Update link to click if you need to update your phone number.

   

   A code is sent to your mobile phone number each time you sign in to help verify your identity. You need to enter this code to complete the sign-in process.

You may return to this page anytime to turn Off this feature using the same drop-down.

Important: When you turn this authentication method Off, you lose your saved phone number.

Enable Google authentication

The Google authentication method lets you add a login credential (besides just your username and password) to gain access to your account.

To do that, you first provide access to your mobile phone by providing the phone number in your Profile Settings. After you install the Google Authenticator app on your phone, Digital River can use the security code generated to verify your identity.

Note: You need a Google account to use the Google Authenticator mobile app. Refer to Google Account Help for more information on Google authentication and how to use it.

To enable Google authentication, use the following steps:

1. On the Profile settings page, scroll to Multi-factor authentication in the Account security section and select On from the drop-down next to the Google authentication choice.

2. When the Setup Google Authenticator modal appears, use your mobile device to authenticate the QR code displayed. Scan this and follow the instructions to set up your account and generate security codes. Click Activate.

For the complete steps on setting up Google Authentication on your mobile device using the app, refer to Get verification codes with Google Authentication in the Google Help Center.