Creating a refund

Learn how to create a refund.

To create a refund:

1. Click Orders in the left navigation. The Orders page appears.

2. Filter your orders, if needed.

3. Click the order ID link under the ID column. The Order details page appears.

4. Scroll down to Refunds.

5. Click Create refund. The Create refund modal appears.

   

   
6. Choose the types of refund you want to create. Selecting an option reveals more details about that option. This example uses the "Whole order" options Your options are:

   • Whole order–a refund on the whole order

   • Line items–choose the specific line items to refund

   • Shipping–a refund on shipping

   • Importer duty–a refund on the importer duty

   • Importer tax–a refund on the importer tax

   • Fees–a refund on the fees

   • Tax–a refund on the tax

7. Enter the amount to refund in the Refund Amount field. Note that the amount you can refund the customer is limited to the amount available in the Available refund amount field.\

   
8. For a Line items refund, select the quantity using the Qty dropdown. Note that the Quantity multiplies the Refund amount to create the refund total. Note: For orders with multiple items, select 0 from the dropdown for the item(s) you do not want to refund.

   
9. Review your chosen options and enter any required information. Then click Review and submit to process the refund. Note that the amount you can refund the customer is limited to the amount available in the Available refund amount field.

10. A confirmation dialog box opens for you to review and submit the refund. Click Submit.

    
11. The refund will appear in the Refunds table on the Order details page.

    
12. Click the link under Refund ID to view the details of the refund.