# Creating a refund

To create a refund:

1. Click **Orders** in the left navigation. The Orders page appears.
2. [Filter your orders](/digital-river-api/administration/dashboard/order-management/orders/filtering-your-orders.md) if needed.
3. Click the order ID link under the **ID** column. The Order details page appears.
4. Scroll down to **Refunds**.
5. Click **Create refund**. The Create refund modal appears.

   <figure><img src="/files/dlDdjnospmaEIdiC5u2G" alt=""><figcaption></figcaption></figure>

   <figure><img src="/files/ZfuRnhhh6nqVDsUvrDMc" alt=""><figcaption></figcaption></figure>
6. Choose the types of refunds you want to create. Selecting an option reveals more details about that option. This example uses the **Whole order** options. Your options are:
   * **Whole order**–a refund for the entire order
   * **Line items**–choose the specific line items to refund
   * **Shipping**–a refund on shipping
   * **Importer duty**–a refund on the importer duty
   * **Importer tax**–a refund on the importer tax
   * **Fees**–a refund on the fees
   * **Tax**–a refund on the tax
7. Enter the amount to refund in the **Refund Amount** field. Note that the amount you can refund the customer is limited to the amount available in the **Available refund amount** field.\\

   <figure><img src="/files/oiYKEenVcFgAeLjl8VlH" alt=""><figcaption></figcaption></figure>
8. For a **Line items** refund, select the quantity using the **Qty** drop-down. Note that the **Quantity** multiplies the **Refund amount** to create the refund total.\
   **Note:** For orders with multiple items, select **0** from the drop-down for the items you do not want to refund.

   <figure><img src="/files/YECrgbsR5SH0ypoSO2JE" alt=""><figcaption></figcaption></figure>
9. Review your chosen options and enter any required information. Then click **Review and submit** to process the refund. Note that the amount you can refund the customer is limited to the amount available in the **Available refund amount** field.
10. A confirmation dialog box opens for you to review and submit the refund. Click **Submit**.

    <figure><img src="/files/R8B9a45DJvxhTLqtVUjP" alt=""><figcaption></figcaption></figure>
11. The refund will appear in the **Refunds** table on the Order details page.

    <figure><img src="/files/8Ynr67YzeCAyvkXUqTQ0" alt=""><figcaption></figcaption></figure>
12. Click the link under **Refund ID** to view the refund details.

    <figure><img src="/files/IjbSM72erqMyhGWwyTei" alt=""><figcaption></figcaption></figure>


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