> For the complete documentation index, see [llms.txt](https://docs.digitalriver.com/digital-river-api/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.digitalriver.com/digital-river-api/administration/dashboard/order-management/orders/creating-a-refund.md).
# Creating a refund
To create a refund:
1. Click **Orders** in the left navigation. The Orders page appears.
2. [Filter your orders](/digital-river-api/administration/dashboard/order-management/orders/filtering-your-orders.md) if needed.
3. Click the order ID link under the **ID** column. The Order details page appears.
4. Scroll down to **Refunds**.
5. Click **Create refund**. The Create refund modal appears.
6. Choose the types of refunds you want to create. Selecting an option reveals more details about that option. This example uses the **Whole order** options. Your options are:
* **Whole order**–a refund for the entire order
* **Line items**–choose the specific line items to refund
* **Shipping**–a refund on shipping
* **Importer duty**–a refund on the importer duty
* **Importer tax**–a refund on the importer tax
* **Fees**–a refund on the fees
* **Tax**–a refund on the tax
7. Enter the amount to refund in the **Refund Amount** field. Note that the amount you can refund the customer is limited to the amount available in the **Available refund amount** field.\\
8. For a **Line items** refund, select the quantity using the **Qty** drop-down. Note that the **Quantity** multiplies the **Refund amount** to create the refund total.\
**Note:** For orders with multiple items, select **0** from the drop-down for the items you do not want to refund.
9. Review your chosen options and enter any required information. Then click **Review and submit** to process the refund. Note that the amount you can refund the customer is limited to the amount available in the **Available refund amount** field.
10. A confirmation dialog box opens for you to review and submit the refund. Click **Submit**.
11. The refund will appear in the **Refunds** table on the Order details page.
12. Click the link under **Refund ID** to view the refund details.