Displaying policies and getting consent

Gain a better understanding of how to set-up a low-code checkout to display your policies and get a customer's consent

You can configure a low-code checkout so that customers can view and consent to your specific policies and agree to receive marketing and promotional emails.

On this page, you'll find information on how to:

• Display your legal policies to customers and get their consent

• Acquire customers' consent to send marketing emails

• Provide customers access to your return and refund policies

• Determine what customers consented to while checking out

Provide access to legal policies

When selecting a payment method, customers must check a box indicating they consent to Digital River's terms of sale. To append a link to this checkbox that takes customers to your end user license agreement and/or terms of service, select the appropriate option in Digital River Dashboard and then enter a URL.

Dashboard

Prebuilt Checkout

Payment Component

Get consent to send marketing emails

Toggle the Display marketing opt-in checkout feature in the Digital River Dashboard to display a checkbox asking customers whether they consent to receive marketing and promotional emails.

Once activated, customers are asked when they supply their address information and whether they want to receive news and offers.

Dashboard

Prebuilt Checkout

Address Component

Provide access to return and refund policies

Select the appropriate checkboxes in the Digital River Dashboard and enter a URL to display a link to your return and refund policies in the compliance footer.

Dashboard

Prebuilt Checkout

Compliance Component

Determine what customers accepted

To determine what customers consented to while checking out, you'll most likely configure a webhook to listen for the event with a type of checkout_session.order.created. Its data.object contains consents. However, you can also access consents by assigning a handler to onCheckoutComplete, onChange, or onSuccess.

{
    "id": "1ebfd13c-4ef6-443c-b58a-cb119f1c24fd",
    "type": "checkout_session.order.created",
    "data": {
        "object": {
            "id": "1038474530082",
            ...
            "consents": {
                "termsOfService": true,
                "eula": true,
                "termsOfSale": true
            },
            ...
        }
    },
    ...
}

To determine whether customers agreed to be sent marketing news and offers, check the value of emailPromotionsOptIn.

The eula and termsOfService attributes reference your company's end-user license agreement and terms of service, respectively. If they exist, their value should always be true. This is because they're appended to Digital River's termsOfSale, which customers must accept before being allowed to place an order.