# Managing customer subscriptions from Digital River Dashboard

Digital River offers a [PSD2 and SCA-compliant](https://docs.digitalriver.com/digital-river-api/payments/psd2-and-sca) [subscription management](https://docs.digitalriver.com/digital-river-api/integration-options/checkouts/subscriptions) service that automatically schedules and processes recurring payments.

You can view and manage current customer subscriptions from the **Customer details** page in the Digital River Dashboard. You can do the following with the subscription information found on this page:

* View customer subscription data
* Change the state of a customer subscription (currently from active to cancelled)
* Cancel customer subscriptions

Previously, the only way to work with subscriptions was by calling the Digital River API directly or through Postman. You can now view customer subscription information and cancel subscriptions directly through the Digital River Dashboard if you are assigned one of the following roles:

* Administrators
* Finance managers
* Customer service roles

Anyone who is assigned one of these roles can view the following pages:

* [Customers page](https://docs.digitalriver.com/digital-river-api/administration/dashboard/customers): lists all customers and provides the customer ID with a link to the **Customer details** page. Use this page to select a customer.
* [Customer details page](https://docs.digitalriver.com/digital-river-api/administration/dashboard/customers/viewing-customer-details): displays the customer subscription information as well as customer email address, type, enablement status, creation date, and more. Use this page to cancel a subscription.

## View customer subscription data

You can view customer subscription data and more details from the Customer details page.

To view customer subscription data:

1. Click **All customers** in the Dashboard left navigation. The **Customers** page appears.
2. Use the [Search](https://docs.digitalriver.com/digital-river-api/administration/dashboard/customers/searching-for-customers) feature or scroll to find the customer whose subscription details you want to view.
3. Click the **Customer ID.** The **Customer details** page appears.
4. In the **Subscriptions** section at the bottom of the **Customer details** page, you can see the following subscription details:

   <figure><img src="https://334437993-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LqH4RJfLVLuHPXuJyTZ%2Fuploads%2FNpqRVNDuXsXIw924gYRw%2F1a%20manage%20subcsrip%20active.png?alt=media&#x26;token=ad68f4ab-3c48-49fa-8a83-edb91ada40e5" alt=""><figcaption></figcaption></figure>

The section displays the complete details for each subscription. For customers with multiple subscriptions, the **Subscriptions** section has a sub-section for each separate subscription's details - whether **Active** or **Cancelled**.

A **Cancel subscription** link is in each upper-right corner of a subscription's details sub-section. Click this to cancel an active subscription.

Subscriptions also display a SKU ID (Or SKU Group) and a Product ID. This additional information is useful if a Subscription includes multiple SKUs.

## Change the subscription's state

You can currently change the **State** of a subscription from **Active** to **Cancelled**.

The upper-right corner of each subscription's details section contains a **Cancel subscription** link. Click this link to cancel a subscription. The **State** field in the subscription's displayed details will change from **Active** to **Cancelled** to reflect this action.

## Cancel customer subscriptions

By cancelling a customer subscription, you discontinue its active period and it will no longer renew. Refer to  [Digital River's subscription service](https://docs.digitalriver.com/digital-river-api/integration-options/checkouts/subscriptions/digital-river-coordinated-subscriptions) for more details on subscription states and behaviors.

To cancel a customer subscription from the Dashboard:

1. Click **All customers** in the Dashboard left navigation. The **Customers** page appears.
2. Use the [Search](https://docs.digitalriver.com/digital-river-api/administration/dashboard/customers/searching-for-customers) feature or scroll to find the customer whose subscription details you want to view.
3. Click the **Customer ID.** The **Customer details** page appears.
4. The **Subscriptions** section at the bottom of the **Customer Details** page shows the complete details for each subscription. For customers with multiple subscriptions, the Subscriptions section has a sub-section for each separate subscription's details—whether **Active** or **Cancelled**.
5. Click the **Cancel subscription** link in the upper-right corner of a subscription's details section to cancel an active subscription. You receive a **Cancel** modal that lets you **Cancel Subscription** or **Cancel** if you change your mind.

After you click **Cancel Subscription**, you will receive a system modal telling you whether your cancellation was successful (green message window) or unsuccessful (red message window).

When your cancellation is successful, the **Cancel subscription** link is "grayed out" and unusable. The **State** field in the subscription's displayed details also changes from **Active** to **Cancelled** to verify the success of the cancellation.

<figure><img src="https://334437993-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LqH4RJfLVLuHPXuJyTZ%2Fuploads%2FOcLgVBEr2T7uDP4LOttq%2F2a%20manage%20subcsrip%20cancelled.png?alt=media&#x26;token=2ea5d082-906e-4090-8d6b-78f063204ba5" alt=""><figcaption></figcaption></figure>