Every ecommerce store and application built using the Digital River API must meet certain Merchant of Record/Seller of Record (MOR/SOR) requirements. This ensures that all legal and regulatory obligations are satisfied before deployment, thus allowing Digital River to safely assume the MOR/SOR risks. Among other topics, these compliance requirements cover:
Displays and disclosures
Subscriptions and auto-renewals
Order verification and review
Taxes and regulatory fees
Prohibited goods and services
Supported fulfillment models
When legal and permissible, you're allowed to deviate from these requirements. However, if your implementation doesn't adhere to them, and Digital River must defend itself before a regulatory body dealing with, for example, information privacy or tax issues, then you're responsible to protect Digital River from the consequences of your deviation from either the requirements or our terms of service.
When building your tool, we recommend you use our integration checklists. By adhering to the standards outlined within each, you'll be better positioned to pass both your tool certification and store compliance review.
Once you've used our checklists to build your integrated tool and you've completed the certification process, the tool is almost ready for deployment to client sites. However, before any client store that uses your tool can go into production, you must:
Create a client-specific Digital River API account. By doing so, you separate this client's objects from the objects of your other clients.
Configure the client-specific API account with the integration tool you built for the store.
Conduct any optional configurations, such as the Drop-in plugin, based on the Digital River features you're employing
Prior to a client site's deployment, Digital River performs an official production checkout certification. During this process, Digital River works with you and your client to ensure the client store meets all MOR/SOR requirements and that both you and Digital River are protected. We also determine whether any compliance requirement exceptions are warranted.
For those looking to better understand the MOR/SOR requirements, we provide a knowledge base article on best practices and an interactive compliance site. In each of these tools, you'll find the compliance requirements labeled as either required, recommended, or informational.
You must adhere to these requirements when using applicable Digital River services.
When using applicable Digital River services, you should adhere to these requirements to reduce potential risk.
The full MOR/SOR requirements are detailed in our guidelines and best practices knowledge base articles.
The compliance tools allow you to navigate through various pages typically included in a checkout experience. On each page, you can click tooltips to learn more about the related display or implementation requirements. To gain an even deeper understanding of the full requirements, you can browse the knowledge base articles (access required) linked to from each tooltip.