# Refunds
Refunds at the [Order](https://docs.digitalriver.com/salesforce-lightning/operation-and-maintenance/step-4-add-custom-salesforce-lightning-app-fields-to-page-layouts#order-standard-object) and Line Item level are handled by Digital River's [Dashboard](https://dashboard.digitalriver.com/login). The Salesforce Lightning app provides a `Refunds` button on the order. Clicking the **Refunds** button will redirect the user to the **Order** details page in the Dashboard. Detailed steps on [initiating refunds](https://docs.digitalriver.com/salesforce-lightning/operation-and-maintenance/step-4-add-custom-salesforce-lightning-app-fields-to-page-layouts#initiate-refunds) are featured below.
## Initiate refunds
To initiate a refund:
1. Go to the **Order** record for the completed fulfillment (that is, the **Digital River Order State** field on the order is marked **Complete**).
2. Click the dropdown menu and select **Refunds**. \ 
3. Click **Proceed**. You will be redirected to the **Digital River Order** page on the Dashboard. 
4. Click Create refund to initiate a refund.\
The following refund options are available:
* Complete Order
* Line Items
* Shipping
* Importer Duty
* Importer Tax
* Tax
5. Select your refund option and click **Review and Submit**. \ 
6. Click **Submit**. Once the refund is initiated, the record is created in the **Refund** section of the Dashboard. \ 
{% hint style="info" %}
You must add service representatives to the permission set, **DigitalRiver Connector – Refunds**, before making a refund request.
Refunds can only be made for Orders that are already fulfilled.
{% endhint %}