Product management consists of two aspects. First, the required product attributes must be configured for each product/SKU. Next, the products must be synced to Digital River. This section includes product configuration and product synchronization.
Product configuration
For each product or SKU, you must configure the product attributes to send to Digital River.
In the Product tab, the tax code object will map to the DR TAXGROUP and DR TYPE in the Digital River Tax Mappings field. The ECCN code maps to the Digital River ECCN code object.
When a Digital River field is changed, it is marked for synchronization. When a product synchronization batch job runs, any products marked for synchronization should be synced.
DR Product Country Origin (Picklist)
Within the Salesforce Lightning app installation, Country Names and corresponding Country ISO codes will come pre-populated on the custom field DR Product Country Origin on the Product object.
Any changes (additions, deletions, or modifications) to these picklists must be done manually after installation.
Product synchronization
Product Sync tab
The Product Sync tab allows you to configure the behavior of the automated product synchronization. A batch job performs the synchronization, and you can schedule it to run periodically.
Products missing any required fields (for example, DR Product Country Origin, DR TAXGROUP, DR TAXTYPE, and DR ECCN) will not be synced to Digital River. Digital River uses this information to calculate tax.
To update the Product Sync settings:
Click Digital River App.
Complete the following fields:
Batch Schedule Time: Defines the frequency of the batch job run in minutes.
Batch Size: The number of Salesforce product records that the job will push to Digital River each time you run the job.
Click Save.
Click Sync products (to sync the products).
Click Re-Sync All Products (to resync all products).
