Invoices and credit memos
Learn more about invoices and credit memos.
Prerequisites
An order is placed on a site/location that will generate an invoice.
PDF invoices are created for all sales made by Digital River Ireland, Ltd.
PDF invoices are created for all sales made by Digital River, Inc. (except where they are specifically suppressed by the client).
PDF invoices are created for all sales made by Digital River Global Tech, Inc. (except where they are specifically suppressed by the client).
Electronic invoices called a Nota Fiscal Eletrônica are created for all sales made by Digital River Brazil.
Electronic invoices called Electronic Government Uniform Invoices (eGUI) are created for all sales made by Digital River Taiwan.
A paper invoice called a Fapiao is created upon request for sales made by Digital River China.
A paper invoice is created upon request for sales made by Digital River Korea.
Digital River does not currently generate invoices for sales made by Digital River Japan.
Invoice and credit memo flow
The Digital River Invoice and Credit Memo file information will be captured in the custom object DR Invoice And Credit Memo. When an order.invoice.created event is generated for an order, the Salesforce Lightning app consumes this webhook event and stamps the Invoice File Id on the custom File ID field and Invoice on the custom File Type field available on custom DR Invoice and Credit Memo object for the order in question.
Similarly, when an order.credit_memo.created event is generated for an order, the app consumes this webhook event and stamps the Credit Memo File Id on the custom File ID field and Credit Memo on the custom File Type field available on the custom DR Invoice and Credit Memo object for the order in question.
Download the invoice or credit memo file
To download the Invoice and/or Credit Memo for an Order, the customer must follow the steps below:
Log in to the storefront. The customer can view their orders by going to My Account and then selecting My Orders.
Go to the Order Detail/Order Summary page to open the order for which you need to download the Invoice/Credit Memo.
Click the View Invoice/Credit Memo link to download the Invoice/Credit Memo file.
The Invoice and/or Credit Memo links are available only on orders for which the Invoice File ID and/or Credit Memo File ID are generated and stamped on the DR Invoice and Credit Memo object.
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