Limitations

Learn about the limitations for the BigCommerce app.

While integrating Digital River with BigCommerce offers numerous benefits, it's important to be aware of some limitations. This integration does not currently support certain features and functionalities, and you must take special care, particularly regarding payment and tax integrations. Below is a detailed list of the specific limitations you may encounter:

• Suppose you already have a transacting store with a non-Digital River payment integration. In that case, you must turn off any non-Digital River payment and tax integrations before connecting with Digital River.

• This integration does not currently support the following features.

  • For SKU groups, there is only one hsCode per product

  • Gift wrapping

  • Creating tax-exempt customers

  • Gift certificates

  • Buy one get one free (BOGOF)

  • Stored payment methods

  • Stored credit

• When the BigCommerce control panel triggers a refund and fails, the order status will continue to display as refunded to the customer. The order timeline will reflect the failure correctly, and you must use the Digital River Dashboard to process the refund.

• At this point, you must refund the order from the Digital River Dashboard. See Processing Refunds for more information.