# Step 9: Configure transactional emails

Configuring transactional emails allows you to automate and customize customer communication regarding their orders. These emails include notifications for order creation, status updates, and order submissions. Following the steps outlined below, you can efficiently set up and tailor these emails to enhance customer experience and streamline your order management process.

The following task shows you how to create transactional email for:

* **Order Status Update**: Sent when the status of an order is changed.
* **Order Email**: Sent when an order is created.
* **Order Notification**: Sent when a shopper submits an order.

To create transactional emails:

1. Click **Marketing** in the menu on the left and then click **Transactional Emails**. The Transactional emails page appears. \
   ![](https://385943888-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MYQsO02eKz9DuHs39Wm-694727794%2Fuploads%2FUeaKvZ0f7du5lSz86oDj%2FTransactional-emails.png?alt=media\&token=496f8bac-9698-4ca8-a969-f9b54a618de0)
2. Choose one of the following transactional email options:
   * To create an order status update email, click **Order Status Update**. The Order Status Update page appears.
   * To create an order email, click **Order Email**. The Order Email page appears.
   * To create an order notification email, click **Order Notification**. The Order Notification page appears.
3. Select **Global (storefront defaults)** from the dropdown.\
   ![](https://385943888-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MYQsO02eKz9DuHs39Wm-694727794%2Fuploads%2FsQdq2ofnT3cRHAuJat3Z%2FGlobal-storefront-defaults.png?alt=media\&token=9ffe1a91-25fa-480e-b67c-3ee23f25ea86)
4. Under the **Phrases** tab, add the text by locale or entity provided by your Digital River Project Manager. To add a new phrase, click **Add new** and enter a phrase name and value.
5. To apply style changes to the email, click **Code** and update the **Subject** or **Content** fields.
6. To see how the email will look when sent to a customer, click **Preview**.
7. To send a test email, click **Send a test email** and check your inbox. You will receive an email as follows:
   * Order Status Update:\
     ![](https://385943888-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MYQsO02eKz9DuHs39Wm-694727794%2Fuploads%2FBTsXNGtejfcdLKOgtU8F%2FOrder-Status-Update-email.png?alt=media\&token=7b1c2e14-32d2-4250-a296-9014deb6f377)
   * Order Email:\
      ![](https://385943888-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MYQsO02eKz9DuHs39Wm-694727794%2Fuploads%2FivEGPAiCCM79aRssQcvf%2FOrder-email.png?alt=media\&token=e8fcc9b2-ac3a-4b38-a48a-6d141f69611b)
   * Order Notification:\
     &#x20;![](https://385943888-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MYQsO02eKz9DuHs39Wm-694727794%2Fuploads%2FApA34bravGJtD7PSQOa0%2FOrder-Notification-email.png?alt=media\&token=6ec0e211-3af7-4e1d-97f8-01e311802c72)<br>
8. Click **Save**.
9. Repeat steps 2 through 8 for each additional transactional email option.


---

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