# Step 5: Configure shipping

Configuring shipping settings in your application is essential to ensure accurate and timely delivery of products to your customers. This section provides step-by-step instructions on setting up your shipping address and adding various country zones to streamline your shipping process. By correctly configuring these settings, you can manage shipping origins, set up shipping zones, and enable static and real-time shipping quotes for a seamless checkout experience.

## Configuring the shipping address

To configure the shipping address:

1. Click **Settings** in the app menu on the left and then click **Shipping**. The Shipping Manager page appears.
2. Under **Shipping Origin**, click **Edit**. The **Configure Shipping Address** dialog appears.

   **Note**: You must select the same country for both [Default country](/bigcommerce/1.0-4/configure-the-bigcommerce-settings/step-1-configure-the-store-profile.md) and Shipping Origin (ship-from address). If you do not set it correctly, the totals displayed to the shopper during checkout and order submission will be different.&#x20;

   ![](/files/15xquwbr2by6p7IYSQDw)<br>
3. Complete the fields and click **Submit**. The required fields are **Address**, **City Postcode**, and **Country**.

## Adding a country zone

1. Under **Checkout Shipping Options** on the **Shipping Manager** page, select **Add a country zone** from the **Add shipping zone** drop-down.

   To **Add a country zone**:&#x20;

   1. Select a country from the **Country** drop-down and click **Submit**. This will add a single country as a valid shipping destination. For more complex zones like multiple countries, states, or postcodes, set up a [custom zone](/bigcommerce/1.0-4/configure-the-bigcommerce-settings/step-5-configure-shipping.md#adding-a-custom-zone).

      ![](/files/ooVmmCGbdDRoP1F2dbxp)
   2. To configure shipping quotes for a country, click **Configure** next to the country you added.
   3. Choose one of the following options:
      * To enable static shipping quotes, toggle one of the options to enable under **Static shipping quotes**, complete the fields, and click **Submit**. Repeat this step for each additional option.\
        ![](/files/eKSE23d4tf0KnpheE34g)
      * To configure real-time shipping quotes, click **Connect** next to the real-time shipping option you want to use under **Real-time shipping quotes**, complete the fields under each tab, and click **Submit**. Repeat this step for each additional option.\
        .![](/files/T8wpupuq2ukWTeODQHHi)
   4. Click **Done**.

## Adding a custom zone

To add a custom zone:&#x20;

1. Under **Checkout Shipping Options** on the **Shipping Manager** page, select **Add a custom zone** from the **Add shipping zone** drop-down. The Add custom zone dialog will then appear.
2. Complete the fields under the **Zone** and **Handling fee** tabs and click **Submit**.

   ![](/files/cYmMQsULREsaDEfOxTSf)

   ![](/files/G235drRpY83a1khzXvYI)
3. Click **Configure** next to the zone you added.
4. Choose one of the following options:
   * To enable static shipping quotes, toggle one of the options to enable under **Static shipping quotes**, complete the fields, and click **Submit**. Repeat this step for each additional option.\
     ![](/files/eKSE23d4tf0KnpheE34g)
   * To configure real-time shipping quotes, click **Connect** next to the real-time shipping option you want to use under **Real-time shipping quotes**, complete the fields under each tab, and click **Submit**. Repeat this step for each additional option.\
     .![](/files/T8wpupuq2ukWTeODQHHi)
5. Click **Done**.


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.digitalriver.com/bigcommerce/1.0-4/configure-the-bigcommerce-settings/step-5-configure-shipping.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.
