Webhooks

Learn what webhooks are enabled with Digital River configuration.

Webhooks are vital to integrating Digital River with your BigCommerce store. They automatically notify your system about certain events, enabling seamless updates and data synchronization. Once you complete your registration with Digital River and configure the Digital River app, several webhooks are automatically enabled to ensure your store stays updated with real-time information about orders and payment statuses. Below is a list of these essential webhooks and their respective descriptions.

Each time you click Save on the Payment Methods page in BigCommerce, BigCommerce automatically creates a new webhook endpoint within your Digital River account. You are responsible for deleting duplicate or old webhook endpoints within Digital River to avoid sending duplicate event data to BigCommerce.

Webhook	Description
order.accepted	When BigCommerce receives this webhook from Digital River, the payment status on the order in BigCommerce moves to authorized, and the order status moves to awaiting payment.
order.blocked	When BigCommerce receives this webhook, BigCommerce will move the payment status to declined, orders status to declined, and fraud status to rejected.
order.charge.cancel.complete	When BigCommerce receives this webhook, BigCommerce will move payment status to void, and order status to cancelled.
order.charge.capture.complete	When BigCommerce receives this webhook, BigCommerce moves the payment status to captured. Note that BigCommerce will not update the order status. The orders status retains the status selected by the merchant.
order.charge.capture.failed	BigCommerce surfaces a message to the merchant in the order timeline and order in the store log. No change to payment status or order status.
order.charge.cancelled	BigCommerce updates payment status to void, and order status to cancelled.
order.charge.refund.complete	Informational only. Indicates the refund on the order is complete.
order.charge.refund.failed	Informational only. Indicates the refund on the order failed. BigCommerce will set the payment and order status when the client performs the refund action on the UI or API
order.chargeback	BigCommerce will not change any payment status or order status. It will just display a message in the order tmeline.
order.complete	Informational only. Indicates the order is complete.