Status mappings

Learn how notifications trigger status updates.

Status mappings provide a comprehensive view of how orders transition through various stages from inception to completion. Understanding these mappings is crucial for interpreting the status updates received from Digital River and their corresponding statuses in BigCommerce. This section details the specific status changes for different types of orders, ensuring clarity and accuracy in tracking an order’s lifecycle.

Order with a physical product only

An order that contains only a physical product typically follows a standard workflow involving multiple statuses for payment and fulfillment. The table below illustrates the different statuses an order can have from the initial notification received from Digital River through to the completed order status in BigCommerce and Digital River systems.

Notification received from Digital River	BigCommerce payment status	BigCommerce order status	Digital River order status
none	Pending	Pending	pending_payment
none	Pending	Awaiting Payment	pending_payment
order.accepted	Authorized	Awaiting Payment	accepted
none	Authorized	Shipped	fulfilled
order.charge.capture.complete	Pending	Shipped	complete

Order with a digital product only

An order containing only a digital product involves a more streamlined workflow compared to physical products, primarily focusing on payment authorization and fulfillment. The table below outlines the various statuses such an order can transition through, from the initial notification received from Digital River to the final completed order status in both BigCommerce and Digital River systems.

Notification received from Digital River	BigCommerce payment status	BigCommerce order status	Digital River order status
none	Pending	Pending	pending_payment
none	Pending	Awaiting Payment	pending_payment
order.accepted	Authorized	Awaiting Payment	accepted
order.charge.capture.complete	Captured	Awaiting Fulfillment	fulfilled
none	Captured	Completed	complete

Order with mixed products

Orders containing physical and digital products present a more complex workflow than orders with only physical or digital items. The table below describes the various statuses such an order can transition through, detailing how notifications from Digital River synchronize with BigCommerce's payment and order status systems. This ensures that both physical shipments and digital deliveries are accurately tracked and fulfilled.

Notification received from Digital River	BigCommerce payment status	BigCommerce order status	Digital River order status
none	Pending	Pending	pending_payment
none	Pending	Awaiting Payment	pending_payment
order.accepted	Authorized	Awaiting Payment	accepted
none	Authorized	Shipped	accepted
order.charge.capture.complete	Captured	Shipped	fulfilled
none	Captured	Completed	complete