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System status
BigCommerce App 1.0
BigCommerce App 1.0
  • BigCommerce App 1.0
  • Introduction
    • Supported countries
    • General workflow
    • Features
    • Requirements
      • Considerations
      • Limitations
  • Install the Digital River app
  • Configure the BigCommerce settings
    • Step 1: Configure the store profile
    • Step 2: Configure payments
    • Step 3: Configure currencies
    • Step 4: Configure tax
    • Step 5: Configure shipping
    • Step 6: Create a script for Digital River compliance terms
    • Step 7: Edit the required phone number field
    • Step 8: Configure a product
    • Step 9: Configure transactional emails
    • Step 10: Complete certification
    • Step 11: Start accepting payment
  • Shopper experience
    • Payment methods
      • Cards
      • Google Pay
  • Webhooks
  • Status mappings
  • Fraud prevention
  • 3D-Secure
  • Multicurrency
  • Look and feel
  • Test the app
  • Common questions
  • Support
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On this page
  • Pricing and Fees
  • What fees are associated with the gateway?
  • Account Eligibility
  • What currencies and countries does the payment gateway support?
  • What items are restricted for merchants to sell?
  • Transactions
  • After I create an account, what is the waiting period before I can process transactions?
  • How long until the funds are transferred to my bank?
  • Will I or my customers receive an additional email or invoice from the payment gateway?
  • Orders
  • How do I troubleshoot an order?
  • Refunds
  • How soon after a transaction can I perform a refund?
  • Is there any time after which I cannot perform a refund?
  • What are the limitations around refunds?
  • Does the integration support multiple shipments to the same location?
  • Does the integration support multiple shipments to different locations?
  • Does the Digital River payment integration automatically check if I have the correct app installed?
  • Additional Features
  • Are there any fraud filtering options available?
  • Does it allow authorize-only or recurring/subscription payments?
  • Troubleshooting and payment disputes
  • Why did my client receive an error when trying to pay?
  • How are payment disputes handled?
  • How do I contact the payment gateway’s support?
  • Can I use my VAT ID to get a tax exemption?

Common questions

Find answers to common questions.

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Last updated 7 months ago

Pricing and Fees

What fees are associated with the gateway?

for information.

Account Eligibility

What currencies and countries does the payment gateway support?

The store must be based in one of the following countries: CA, GL, PM, TC, US, AD, AT, BE, DK, FO, FI, FR, DE, GB, GR, IE, IS, IT, LI, LU, MC, NL, NO, PT, SM, ES, SJ, SE, CH, VA, AL, BY, BG, HR, CZ, EE, HU, KZ, LV, LT, MK, PL, RO, RU, RS, SK, SI, TM, TR, UA, UZ, AF, AZ, DZ, BH, BA, CY, ET, EG, IL, IQ, JO, KE, KW, LB, LS, LY, MR, MT, MA, NG, OM, PK, QA, RE, SA, SL, ZA, TA, TN, AE, YE, AR, BO, BR, CO, CL, CR, DO, EC, GF, GT, HN, MX, NI, PA, PY, PE, PR, SV, TT, UY, VE, AU, AS, BV, IO, NZ, JP, CN, CX, CC, CK, GU, HM, HK, KI, MO, MH, FM, NU, NF, MP, NP, PN, GS, LK, IN, BD, KR, TW, TK, TV, UM, SG, BN, ID, TL, PH, MY, MY, KH, LA, MM, TH, VN

The selected payment method determines the supported currencies.

What items are restricted for merchants to sell?

For a list of allowed goods, see .

Transactions

After I create an account, what is the waiting period before I can process transactions?

Assuming the following statements are true, you can start accepting payment on your store through Digital River immediately:

  • You are on a BigCommerce paid plan.

How long until the funds are transferred to my bank?

You can find the fund transfer details in your Digital River contract. Contact Digital River for more information.

Will I or my customers receive an additional email or invoice from the payment gateway?

Orders

How do I troubleshoot an order?

Refunds

How soon after a transaction can I perform a refund?

Is there any time after which I cannot perform a refund?

What are the limitations around refunds?

If you want to issue a refund for fees, or importer of record (IOR) tax and duties for cross-border orders, you must initiate this refund from within Digital River.

Yes.

No. Digital River only supports multiple shipments when shipping all items on the order to the same location. Digital River only supports one tax calculation per order. As a result, Digital River does not support shipping multiple items from a single order to different locations. That’s because each location applies taxes differently.

Does the Digital River payment integration automatically check if I have the correct app installed?

Once you download the Digital River app from the marketplace, Big Commerce will display all the relevant storefront settings. If you do not configure the app settings and ONLY configure the payment settings, no additional validation will flag the store admin that something was not set up for the app to work.

Additional Features

Are there any fraud filtering options available?

Does it allow authorize-only or recurring/subscription payments?

Authorize-only is supported. Subscriptions are not supported.

Troubleshooting and payment disputes

Why did my client receive an error when trying to pay?

How are payment disputes handled?

Digital River will handle chargebacks. The merchant will need to handle other payment disputes (e.g., damaged product on delivery).

During the implementation process with your Digital River project manager, you will be set up with access to the Solutions Center and introduced to your Digital River direct contacts.

How do I contact the payment gateway’s support?

Can I use my VAT ID to get a tax exemption?

No. The integration does not support VAT ID.

The on your store.

You .

Digital River has . You will work with a Digital River Project Manager to set a timeline for the launch, including scheduling Checkout Certification.

BigCommerce sends the . Digital River does not send the invoice email.

See .

See .

See .

Once you , you may then only refund the remaining order amount afterward. If you Refund individual items at this point, you will receive an error.

Does the integration support to the same location?

Does the integration support to different locations?

No. Fraud filtering is done automatically by Digital River. See .

See Digital River’s .

To find contact information, click .

Contact the Digital River Sales team
Tax codes
Digital River Payments, Fraud, Tax & Compliance Management app is installed
created a Digital River account
passed your certification
invoice email
Troubleshooting Orders
Issuing Refunds
Issuing Refunds
apply an order level-refund
multiple shipments
multiple shipments
Fraud prevention and security
Error handling
Support