# Fulfill an order

After a shopper creates an order and begins checkout (as described in the previous topic), the order management process flow shifts to the Admin and Store Manager side. The first post-order operation that needs to be completed is order fulfillment.

The Store Manager or Admin view orders by going to **WooCommerce** and clicking **Orders**. By default, the order status will be **Pending payment** when the order is first placed. Once the order passes the fraud management system, the status will change to **Ready for fulfillment**.

### Understand the order fulfillment process

The following steps describe in detail the flow of the order fulfillment process that occurs between Digital River and WooCommerce:

1. When the shopper places an order, the status changes to **Pending payment** by default until it passed the Digital River fraud system.
2. When the order status changes to **Accepted** in Digital River, the WooCommerce order status changes to **Ready for fulfillment**.
3. Optional: If the automatic order fulfillment module is active, the order is fulfilled and and the status is changed to **Completed**.
4. When Digital River changes the status of the order to **Complete**, the status will change to **Completed** in WooCommerce.
5. If a problem occurs during order payment processing, WooCommerce sets the order status to one of the following: **Failed**, **Blocked**, **In review**, or **Completed - Capture Failed**.

{% hint style="info" %}
As a best practice, use the Digital River **Synchronize order** button to bring all order information up to date. Clicking this button initiates an attempt to update the local WooCommerce order with the latest data from Digital River.
{% endhint %}


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