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WooCommerce Extension 1.1
WooCommerce Extension 1.1
  • WooCommerce Extension 1.1
  • Introduction
    • Features and requirements
  • Install the extension
  • User guide
    • Mandatory WooCommerce settings
    • Configure Taxes
      • Display prices in the cart and checkout
      • Understand shopper Tax and Payments feature
    • Enable extension settings
    • Product Meta Fields module
      • Sync products to Digital River
    • Order checkout and post-checkout processes
      • Checkout an order
      • Fulfill an order
      • Cancel an order
      • Refund the order
  • Configure the extension
    • Configure general settings
    • Configure shipping zones
  • Support
    • Product Meta Fields module
    • Settings module
    • Tax Calculation module
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  1. User guide
  2. Order checkout and post-checkout processes

Cancel an order

Learn about the process of cancelling an order.

PreviousFulfill an orderNextRefund the order

Last updated 3 years ago

There are a few conditions that must be kept in mind when cancelling the WooCommerce order with this Digital River plugin:

  1. The order can only be cancelled by the store admin, customers don’t have the provision to cancel the order.

  2. The order can only be cancelled if the order’s status is Ready for fulfillment. The Enable automatic fulfillment must be de-selected under the Digital River tab in Payments to prevent the order to be fulfilled automatically.

Note: The Digital River plugin does not currently support partial cancellation.

To cancel the order, go to WooCommerce, click Orders, and then click the order. Make sure the order status is Ready for fulfillment.

Once you click the order, you will see the screen below.

  1. Choose the Cancelled status from the Status dropdown.

  2. Click Update. You will see the order notes on the right side. If it’s successful, it will show Cancellation has been created with ID.

If you try to cancel the completed order, that is an order with a Completed status, you will see the following error message: