# Refunds

Refunds at the [Order](https://docs.digitalriver.com/salesforce-lightning/salesforce-lightning-b2b-commerce-app-1.5/integrate-the-salesforce-lightning-app/step-5-add-custom-fields-to-the-page-layouts) and Line Item level are handled by Digital River's [Dashboard](https://dashboard.digitalriver.com/login). The Salesforce Lightning app provides a `Refunds` button on the order. Clicking the **Refunds** button will redirect the user to the **Order** details page in the Dashboard. Detailed steps on [initiating refunds](#initiate-refunds) are featured below.

## Initiate refunds

To initiate a refund:

1. Go to the **Order** record for the completed fulfillment (that is, the **Digital River Order State** field on the order is marked **Complete**).
2. Click the dropdown menu and select **Refunds**.\
   ![](https://4256002884-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FqjgXMvJr1fV9cPhH4Ukz%2Fuploads%2FcEpTTiBecvG16cWiz1Fk%2FRefunds%202.png?alt=media)
3. Click **Proceed**. You will be redirected to the **Digital River Order** page on the Dashboard.

   <img src="https://4256002884-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FqjgXMvJr1fV9cPhH4Ukz%2Fuploads%2FsWVmqGv0rP0kdOscWRM3%2FRefunds%203.png?alt=media" alt="" data-size="original">
4. Click [Create refund](https://docs.digitalriver.com/digital-river-api/administration/dashboard/order-management/orders/creating-a-refund) to initiate a refund.\
   The following refund options are available:
   * Complete Order
   * Line Items
   * Shipping
   * Importer Duty
   * Importer Tax
   * Tax
5. Select your refund option and click **Review and Submit**.\
   ![](https://4256002884-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FqjgXMvJr1fV9cPhH4Ukz%2Fuploads%2FPLHPur5MsWPQ4V3bv2T9%2FRefunds%205.png?alt=media)
6. Click **Submit**. Once the refund is initiated, the record is created in the **Refund** section of the Dashboard.\
   ![](https://4256002884-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FqjgXMvJr1fV9cPhH4Ukz%2Fuploads%2FtUnep7ATBHLNA5RKixPg%2FRefunds%206.png?alt=media)

{% hint style="info" %}
You must add service representatives to the permission set, **DigitalRiver Connector – Refunds**, before making a refund request.

Refunds can only be made for Orders that are already fulfilled.
{% endhint %}