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Webhooks
Learn what webhooks are enabled with Digital River configuration.
The webhooks listed below become automatically enabled once registration with Digital River is completed, and configure the Digital River app for your store.
Each time you click Save on the Payment Methods page in BigCommerce, BigCommerce automatically creates a new webhook endpoint within your Digital River account You are responsible for deleting any duplicate or old webhook endpoints within Digital River to avoid sending duplicate event data to BigCommerce.
Webhook
Description
order.accepted
When BigCommerce receives this webhook from Digital River, the payment status on the order in BigCommerce moves to authorized, and the order status moves to awaiting payment.
order.blocked
When BigCommerce receives this webhook, BigCommerce will move the payment status to declined, orders status to declined, and fraud status to rejected.
order.charge.cancel.complete
When BigCommerce receives this webhook, BigCommerce will move payment status to void, and order status to cancelled.
order.charge.capture.complete
When BigCommerce receives this webhook, BigCommerce moves the payment status to captured. Note that BigCommerce will not update the order status. The orders status retains the status selected by the merchant.
order.charge.capture.failed
BigCommerce surfaces a message to the merchant in the order timeline and order in the store log. No change to payment status or order status.
order.charge.cancelled
BigCommerce updates payment status to void, and order status to cancelled.
order.charge.refund.complete
Informational only. Indicates the refund on the order is complete.
order.charge.refund.failed
Informational only. Indicates the refund on the order failed. BigCommerce will set the payment and order status when the client performs the refund action on the UI or API
order.chargeback
BigCommerce will not change any payment status or order status. It will just display a message in the order tmeline.
order.complete
Informational only. Indicates the order is complete.
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