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System status
BigCommerce App 1.0
BigCommerce App 1.0
  • BigCommerce App 1.0
  • Introduction
    • Supported countries
    • General workflow
    • Features
    • Requirements
      • Considerations
      • Limitations
  • Install the Digital River app
  • Configure the BigCommerce settings
    • Step 1: Configure the store profile
    • Step 2: Configure payments
    • Step 3: Configure currencies
    • Step 4: Configure tax
    • Step 5: Configure shipping
    • Step 6: Create a script for Digital River compliance terms
    • Step 7: Edit the required phone number field
    • Step 8: Configure a product
    • Step 9: Configure transactional emails
    • Step 10: Complete certification
    • Step 11: Start accepting payment
  • Shopper experience
    • Payment methods
      • Cards
      • Google Pay
  • Webhooks
  • Status mappings
  • Fraud prevention
  • 3D-Secure
  • Multicurrency
  • Look and feel
  • Test the app
  • Common questions
  • Support
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PreviousCommon questions

Last updated 7 months ago

If you encounter errors, issues, or defects in implementing the Digital River app for BigCommerce, contact the system integrator or partner who installed it.

If you have a defect with the app's functionality, go to to send an email, start a chat, or call 888-699-8911 opt 1. Include the following information:

  • System Integrator or Partner's contact information

  • A description of the issue (with a transaction ID if it is available)

  • Detailed reproduction steps

For all other questions or inquiries, contact your Digital River representative.

https://support.bigcommerce.com/s/contact