# Support If you encounter errors, issues, or defects in implementing the Digital River app for BigCommerce, contact the system integrator or partner who installed it. If you have a defect with the app's functionality, go to to send an email, start a chat, or call 888-699-8911 opt 1. Include the following information: * System Integrator or Partner's contact information * A description of the issue (with a transaction ID if it is available) * Detailed reproduction steps For all other questions or inquiries, contact your Digital River representative. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.digitalriver.com/bigcommerce/1.0-4/support.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.