Step 9: Configure transactional emails

Learn how to configure transactional emails in the BigCommerce App.

The following task shows you how to create transactional email for:

  • Order Status Update–Sent when the status of an order is changed.

  • Order Email–Sent when an order is created.

  • Order Notification–Sent when a shopper submits an order.

To create transactional emails:

  1. Choose one of the following transactional email options:

    • To create an order status update email, click Order Status Update. The Order Status Update page appears.

    • To create an order email, click Order Email. The Order Email page appears.

    • To create an order notification email, click Order Notification. The Order Notification page appears.

  2. Under the Phrases tab, add the text by locale or entity provided by your Digital River Project Manager. To add a new phrase, click Add new and enter a phrase name and value.

  3. To apply style changes to the email, click Code and update the Subject or Content fields.

  4. To see how the email will look when sent to a customer, click Preview.

  5. To send a test email, click Send a test email and check your inbox. You will receive an email as follows:

  6. Click Save.

  7. Repeat steps 2 through 8 for each additional transactional email option.

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