Step 9: Configure transactional emails
Learn how to configure transactional emails in the BigCommerce App.
Last updated
Learn how to configure transactional emails in the BigCommerce App.
Last updated
Configuring transactional emails allows you to automate and customize customer communication regarding their orders. These emails include notifications for order creation, status updates, and order submissions. Following the steps outlined below, you can efficiently set up and tailor these emails to enhance customer experience and streamline your order management process.
The following task shows you how to create transactional email for:
Order Status Update: Sent when the status of an order is changed.
Order Email: Sent when an order is created.
Order Notification: Sent when a shopper submits an order.
To create transactional emails:
Click Marketing in the menu on the left and then click Transactional Emails. The Transactional emails page appears.
Choose one of the following transactional email options:
To create an order status update email, click Order Status Update. The Order Status Update page appears.
To create an order email, click Order Email. The Order Email page appears.
To create an order notification email, click Order Notification. The Order Notification page appears.
Select Global (storefront defaults) from the dropdown.
Under the Phrases tab, add the text by locale or entity provided by your Digital River Project Manager. To add a new phrase, click Add new and enter a phrase name and value.
To apply style changes to the email, click Code and update the Subject or Content fields.
To see how the email will look when sent to a customer, click Preview.
To send a test email, click Send a test email and check your inbox. You will receive an email as follows:
Order Status Update:
Order Email:
Order Notification:
Click Save.
Repeat steps 2 through 8 for each additional transactional email option.
