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Salesforce Lightning B2B Commerce App 2.0
Salesforce Lightning B2B Commerce App 2.0
  • Salesforce Lightning B2B Commerce App 2.0
  • Introduction
    • How it works
    • What's new in version 2.0
  • Upgrading to version 2.0
  • Integrate the Salesforce Lightning app
    • Step 1: Install the Digital River app
    • Step 2: Configure the Digital River app
    • Step 3: Register external services
    • Step 4: Configure DCM logs
    • Step 5: Add custom fields to the page layouts
    • Step 6: Enable email deliverability
    • Step 7: Import ECCN codes, tax groups, and tax types
    • Step 8: Configure and synchronize the products
    • Step 9: Schedule backend jobs
    • Step 10: Set up integration between Salesforce and Digital River
    • Step 11: Set up webhooks
    • Step 12: Configure landed cost
    • Step 13: Manage permission sets
    • Step 14: Configure shipping integration
    • Step 15: Integrating refunds
    • Step 16: Configure the From email address
    • Step 17: Integrate the Digital River components into the Commerce storefront
      • Integrate the Digital River components into the B2B Commerce LWR template
        • Add components to the Checkout page
        • Add custom components outside of checkout
      • Integrate the Digital River components into an asynchronous checkout flow
        • Custom components used in the checkout subflows
        • Subflow configuration
          • Configure the delivery method subflow
          • Configure the Checkout Summary subflow
          • Configure the Payment and Billing Address subflow
            • Edit the Payment Method screen
            • Edit the decision elements
            • Link screen components
          • Configure the shipping address subflow
            • Configure the shipping address screen
        • Configure the main checkout flow
      • Integrate the Digital River components into a synchronous checkout flow
        • Deploy flows using Salesforce Workbench
        • Update the flow nodes in the synchronous checkout flow
          • Create custom variables
          • Delete nodes
          • Connect nodes
          • Modify nodes
          • Add nodes
        • Configure screens for a customized synchronous flow
          • Add custom components to screens in the synchronous checkout flow
          • Configure the Shipping Options screen
          • Configure the Delivery Method Screen
          • Configure the Checkout Summary screen
          • Configure the Payment And Billing Address screen
          • Configure the Place Order Confirmation screen
      • Add custom components to pages (Aura)
        • Drag and drop (custom) components
    • Step 18: Test the Salesforce Lightning app integration
    • Step 19: Consider recommended extensions
  • Extend the Salesforce Lightning app
    • Customizing the Lightning web components
      • Designer attributes
        • Designer attributes for LWR
        • Designer attributes for Aura
      • Components
        • Buyer info component
        • DR util component
        • DR Terms component
        • Checkout summary component
        • Order Summary component
        • Place order component
        • Payments component
        • Payment details component
        • Tax identifier component
        • DR compliance component
        • Address details component
        • Offline refund component
        • Hide checkout summary component (Aura only)
    • Extend the Ship From address
    • Extend the webhook framework
    • Configure subscriptions
    • Shipping choice extension point
    • Customer credit
      • addCustomerCreditSourceToCheckout
      • deattachPaymentToCheckout
      • getAmountRemainingforCheckout
      • getCartDetailsById
      • Publishing connector events
    • Tax calculation
    • Overriding Digital River CSS
    • Mapping custom fields (LWR only)
    • Add a spinner component (LWR only)
  • User guide
    • Regulatory fees
    • Tax certificates
    • Tax identifiers
    • My wallet
    • Customer credit
    • Checkout and order creation
    • Fulfillment/cancellation flow
    • Refunds
    • Offline refunds
    • Invoices and credit memos
  • Support
  • Appendix
    • Custom fields and objects
    • Contact point address
    • Multi-currency support
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On this page
  • Prerequisites
  • Completing an offline refund
  1. User guide

Offline refunds

Learn more about offline refunds and offline refund links.

PreviousRefundsNextInvoices and credit memos

Last updated 1 year ago

Use the Salesforce Lightning B2B Commerce app to make offline refund links available for shoppers submitting orders via an offline payment method such as a wire transfer or Konbini. When the shopper clicks a refund link, a payment information form appears on the same page. They use this form to fill in all relevant bank information needed to complete the refund.

Prerequisites

To use this feature, orders should meet the following prerequisites:

  • Orders should use an offline payment option such as WireTransfer or Konbini. An order purchased with a credit card will not display offline refund links or provide a banking information form.

  • Orders must be fulfilled.

  • Refunds should already be created for that order using the Digital River Dashboard or another tool.

Completing an offline refund

Complete the following steps to complete an offline refund:

  1. After logging into the storefront, click on the user name to navigate to the main drop-down list.

  2. Click Orders. The My Orders page appears.

  3. Click View Details in the order row to display the order details page containing one or more refund links in the Refunds section of the My Order page. The shopper may be required to enter banking details more than once for each separate link.

  4. Click the first Refunds link in the list. The refund banking information form appears under the refund links.

    The following banking information is requested:

    • IBAN: Specifies the International Bank Account Number used for identifying the bank account used in the offline refund. Use this number for processing cross-border transactions to reduce transcription errors. This number identifies an individual account and the country of business.

    • BIC: Specifies the code identifying the specific financial institution in an international transaction.

    • Bank City: Specifies the city's name where this bank is located.

    • Name on account: Specifies the name of the account holder.

    • Bank Name: Specifies the actual name of the bank from which the shopper will obtain the refund.

  5. Complete the form. For example:

  6. Click Submit. Allow some time for the refund to be processed. The shopper sees a green success message if the refund is processed successfully.

  7. If there are additional pending refunds, return to the My Order page and repeat these steps. Once links have been processed with banking details, they are no longer available for shoppers. For example: