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Salesforce Lightning B2B Commerce App 1.6
Salesforce Lightning B2B Commerce App 1.6
  • Salesforce Lightning B2B Commerce App 1.6
  • Introduction
    • How it works
    • What's new in version 1.6
  • Upgrading to version 1.6
  • Integrate the Salesforce Lightning app
    • Step 1: Install the Digital River app
    • Step 2: Configure the Digital River app
    • Step 3: Register external services
    • Step 4: Configure DCM logs
    • Step 5: Add custom fields to the page layouts
    • Step 6: Enable email deliverability
    • Step 7: Import ECCN codes, tax groups, and tax types
    • Step 8: Configure and synchronize the products
    • Step 9: Schedule backend jobs
    • Step 10: Set up integration between Salesforce and Digital River
    • Step 11: Set up webhooks
    • Step 12: Configure landed cost
    • Step 13: Manage permission sets
    • Step 14: Configure shipping integration
    • Step 15: Integrating refunds
    • Step 16: Configure the From email address
    • Step 17 (alternative): Integrate the Digital River components into an asynchronous checkout flow
      • Custom components used in the checkout subflows
      • Subflow configuration
        • Configure the delivery method subflow
        • Configure the Checkout Summary subflow
        • Configure the Payment and Billing Address subflow
          • Edit the Payment Method screen
          • Edit the decision elements
          • Link screen components
        • Configure the shipping address subflow
          • Configure the shipping address screen
      • Configure the main checkout flow
    • Step 18 (alternative): Integrate the Digital River components into a synchronous checkout flow
      • Deploy flows using Salesforce Workbench
      • Update the flow nodes in the synchronous checkout flow
        • Create custom variables
        • Delete nodes
        • Connect nodes
        • Modify nodes
        • Add nodes
      • Configure screens for a customized synchronous flow
        • Add custom components to screens in the synchronous checkout flow
        • Configure the Shipping Options screen
        • Configure the Delivery Method Screen
        • Configure the Checkout Summary screen
        • Configure the Payment And Billing Address screen
        • Configure the Place Order Confirmation screen
    • Step 19: Add custom components to pages
      • Drag and drop (custom) components
    • Step 20: Test the Salesforce Lightning app integration
  • Extend the Salesforce Lightning app
    • Extend the Ship From address
    • Extend the webhook framework
    • Configure subscriptions
    • Shipping choice extension point
    • Customer credit
      • addCustomerCreditSourceToCheckout
      • deattachPaymentToCheckout
      • getAmountRemainingforCheckout
      • getCartDetailsById
      • Publishing connector events
    • Tax calculation
    • Overriding Digital River CSS
    • Customizing the Lightning web components
      • Designer attributes
      • Components
        • Buyer info component
        • Tax certificate component
        • DR util component
        • DR Terms component
        • Checkout summary component
        • Hide checkout summary component
        • Order Summary component
        • Place order component
        • Payments component
        • Payment details component
        • Tax identifier component
        • DR compliance component
        • Address details component
        • Offline refund component
  • User guide
    • Regulatory fees
    • Tax certificates
    • Tax identifiers
    • My wallet
    • Customer credit
    • Checkout and order creation
    • Fulfillment/cancellation flow
    • Refunds
    • Offline refunds
    • Invoices and credit memos
  • Support
  • Appendix
    • Custom fields and objects
    • Contact point address
    • Multi-currency support
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On this page
  • Setting the From email address for system-generated email
  • Setting the From email address in the Digital River app
  1. Integrate the Salesforce Lightning app

Step 16: Configure the From email address

Learn how to configure the From email address for system generated email.

PreviousStep 15: Integrating refundsNextStep 17 (alternative): Integrate the Digital River components into an asynchronous checkout flow

Last updated 2 years ago

When sending an email, Salesforce usually puts the current user's email address as the sender's address. This is OOTB behavior. Your business may, however, require you to use an organization-wide email address (for example, support@acme.com) regardless of the user who actually sends the messages.

When defining an organization-wide email address, note the following:

  • The must match the . If they don't, the system assigns the email address of the user who applied the changes to as the From address, not the generic or role-based email address.

  • The Digital River app allows you to configure the From email address for system email.

Setting the From email address for system-generated email

To change the default From address for the system email and changed the OOTB behavior:

  1. Click Setup and select Setup from the dropdown list.

  2. Type Organization-Wide Addresses in the Quick Find field and then click Organization-Wide Addresses.

  3. Click Add next to User Selectable Organization-Wide Email Addresses.

  4. Type a name (for example, Acme Support) you want to associate with the email address in the Display Name field.

  5. Type the email address (for example, support@acme.com) you want to use in the Email Address field.

  6. Select the Allow All Profiles to Use this From Address option to make it available to all profiles.

  7. Click Save.

When you click Save, the system will send a verification email to the email address that you configured in the previous steps. You need to verify this email address is correct before you can use it. (Verification is mandatory once you set the Organization-wide Address.)

Setting the From email address in the Digital River app

To specify the From address system email in the Digital River app:

  1. Click Save.

Click App Launcher .

Type Digital River App in the Search apps and items field and click Digital River App.

Type the email address you used to (for example, support@acme.com) in the From Address for System Emails field.

organization-wide email address
email address for the system email specified in the Digital River app
set the From address for system-generated email